Customer Service Technical Agent

3 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

We are currently recruiting fluent Danish speakers to work in Technical Support.

This role is an entry-level position as a Customer Support Technical Agent working with Danish Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills in customer service, IT troubleshooting, problem determination, teamwork, and quality control.

The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic and motivated to take charge of both customer satisfaction and query resolution

Day-to-day duties:

  • Answer incoming contacts via phone, mail and ticket system promptly and professionally
  • Resolve B2B customer queries using the relevant tools and systems
  • Work to achieve individual and team-specific goals
  • Assist with mentoring new hires

Essential Competencies:

  • Interested in working with IT
  • Good customer service and communication skills
  • Fluency in English and Danish
  • Friendly and outgoing manner

Salary and benefits:

  • 32.000 Euro salary + 25 percent uplift on Evening/Weekend hours
  • Bonus
  • Fully remote
  • Full training provided
  • Career progression
  • Casual social atmosphere

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