Customer Service

3 weeks ago


Dublin, Dublin City, Ireland Allianz plc Full time
Allianz plcJob Purpose/RoleAs a trusted insurance partner to over 700,00 customers across Ireland, Allianz plc has established a local and global brand rooted in trust, integrity, and exceptional customer service for more than a century. With a dedicated team of over 700 employees, we prioritize delivering outstanding customer experiences to our personal lines customers at Allianz Direct.As a Customer Sales and Service Representative, your role involves offering market-leading products, meeting sales and quality targets, and upholding the trusted service that defines Allianz's reputation.Why Join Us?Our contact center team, situated in Elm Park, Dublin 4, follows a hybrid working model post-training period. Working alongside a dynamic and supportive team, you'll receive comprehensive insurance training, continuous skill development, and performance coaching to enhance your success. At Allianz, we value and reward good performance, making it an ideal environment for ambitious individuals striving for success.We also provide:
  • Competitive remuneration package
  • Comprehensive Benefits
  • Hybrid/Flexible Way of Working *Post training period
  • Opportunity to gain relevant insurance qualifications
  • Career Development Opportunities
Key Responsibilities
  • Quote and convert new business opportunities
  • Explore and convert cross-sell and multi-cover opportunities
  • Achieve sales, service, and customer satisfaction metrics as agreed with your manager
  • Process policy adjustments as requested by customers
  • Demonstrate the People Attributes of customer and market excellence, collaborative leadership, trust, and entrepreneurship
  • Improve quality and efficiency within the Team
  • Adhere to company quality and underwriting standards
  • Comply with regulatory standards
Key Requirements/Skills/ExperienceEssential Criteria
  • A degree or equivalent experience in sales or customer service
Desirable Criteria
  • Experience in insurance or financial services
  • Knowledge of general insurance
  • Relevant insurance qualifications
Regulatory NoticeThis role is subject to regulatory requirements, including the Minimum Competency Code. A recognized insurance qualification may be necessary for this position.Allianz Group is a leading insurance and asset management company globally, focusing on employee well-being, growth opportunities, and creating a supportive work environment for everyone. Diversity and inclusion are core values, and we are committed to equal opportunities for all.
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