Customer Service Advisor

3 weeks ago


Dublin, Dublin City, Ireland Dublin Express Full time
Dublin Express has an exciting opportunity to join as a Customer Service Advisor at Dublin Airport.We are committed to providing excellence for our customers and ensuring safety as a top priority. Our team is dedicated to creating a motivating and developmental environment.This role includes a rolling shift pattern, working from Monday to Sunday:
  • Full Time: 40 hours per week
  • Part Time: 20 hours per week (3/4 days)
The Customer Service Advisor position will involve selling tickets, assisting customers with inquiries, providing directions, and maintaining health and safety standards in a bustling transport setting around Dublin airport and city.Looking for individuals who are energetic, safety-conscious, customer service-oriented, and always willing to go the extra mile for customer satisfaction.What we're seeking:
  • Proactive: Deliver exceptional customer service
  • Comprehensive: Quickly grasp service and product details
  • Ambassadors: Act as a brand representative
  • Empowered: Resolve customer issues independently
  • Collaborator: Work with colleagues to improve customer experience
Responsibilities:
  • Provide excellent customer service
  • Sell tickets and additional products
  • Arrange travel during delays or disruptions
  • Communicate effectively with customers and colleagues
  • Assist drivers and customers with boarding
  • Ensure station operations comply with Health & Safety standards
Benefits:
  • Base Salary: €30,784 per annum (Pro Rata Part Time)
  • 23 days annual leave + Bank Holidays
  • Company pension after 6 months
  • Life insurance
  • Private online GP service
  • Employee incentive bonus scheme
  • Employee Assistance programme
  • Employee discounts
  • Free coach travel
  • Career advancement opportunities


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