Customer Service Advisor

3 weeks ago

Dublin, Dublin City, Ireland Linde Full time

What you will enjoy doing

  • As part of this role, you will provide BOC Gases Ireland with excellent frontline customer service while handling all incoming customer phone traffic.
  • Participating in all CSA team responsibilities, processing orders for Industrial, Medical, Special Gases, Cryospeed, and Hospitality customers, assisting with queries, opening accounts, technical troubleshooting, delivery inquiries, and cylinder issues.
  • You will maintain a professional, courteous, and customer-focused environment for handling customer calls, ensuring our Grade of Service target is consistently achieved.
  • In addition, you will contribute to VOC, E-Channel, and other campaigns or sales promotions to enhance Customer Experience.
  • Working as part of the team to uphold Customer Care Office Grade of Service daily, aligned with Department KPIs.
  • You will log, resolve, or escalate queries according to agreed processes, thereby enhancing the efficiency of our debt management process.
  • Furthermore, you will ensure the DIFOT target service level is met by paying maximum attention to detail to prevent unnecessary service failures.
  • Being involved in SHEQ activities in the Customer Care Office.

What makes you great

  • You possess a high degree of self-motivation, flexibility, and the ability to complete assignments independently.
  • Excellent telephone manner and customer service skills.
  • You have excellent communication skills at all levels in English.
  • You demonstrate a high level of accuracy, attention to detail, and personal integrity.
  • A knowledge of SAP and our business systems would be beneficial.

Why you will love working with us

We are the largest provider of industrial, medical, and special gases in the UK and Ireland. From reducing harmful emissions to supplying life-saving oxygen and preserving food freshness, our gases play a vital role in everyday life. Our values - Safety, Integrity, Accountability, Inclusion, and Community are central to everything we do, fostering a safety-first environment where new ideas are welcomed, and everyone can be themselves. At BOC, we take pride in our team and strive to provide a fulfilling, enjoyable workplace. With a clear vision of becoming the place where a diverse mix of talented individuals aspire to join, stay, and excel, we continuously set high standards. As part of Linde, a global company, we offer endless prospects for growth and impact worldwide.

What we offer you

At Linde, the sky is not the limit. If you're seeking a career where your work extends beyond your job description, benefiting your colleagues, the communities we serve, and the global environment, at Linde, your opportunities are boundless. Join Linde. Embrace Limitlessness. We provide a competitive salary and benefits package including pension and life assurance. Additionally, generous paid leave and various flexible leave benefits are offered to ensure you have time for activities you enjoy. Our recognition & reward platform acknowledges exceptional work and significant moments, and offers a variety of health and well-being perks, including discounts at popular retailers. Seize the chance to excel and progress in your career through our training and development programs.

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