Irish Speaking Customer Service Advisor
3 weeks ago
Irish Speaking Customer Service Advisor page is loaded
Irish Speaking Customer Service Advisor Aplikuj remote type Praca z domu locations Home-Based - Ireland time type Zatrudnienie w pełnym wymiarze godzin posted on Opublikowano 2 dni temu job requisition id Location: Fully remote workingWorking hours: Full time hours per week, Mon-Fri 5pm-9pm, Sat between 8am-6pm, Sundays & Bank Hols between 10am-6pm
Salary: EUR pro rata Capita Customer Solutions is looking for a fluent Irish Speaking Customer Service Representative to support our team, providing fantastic customer experience on all interactions, leaving a lasting impression. To ensure that customer issues and concerns are answered efficiently and effectively, you will be supported with extensive training, so that we can help you build the knowledge and skills required to do the role.
Job title:
Irish Speaking Customer Service AdvisorJob Description:
What you'll be doing:
- Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
- Accurately capture data and enter it on to the relevant systems.
- Respond to all contacts from both internal & external customers made via all the available channels.
What we're looking for:
- Fluent Irish Speaker
- Excellent customer service skills – with the ability to communicate both clearly and effectively.
- Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
- Excellent interpersonal and organisational skills – with thorough attention to detail.
- Ability to work towards customer service SLA's and KPI's.
- Computer literate (including Microsoft Suite) and data entry skills.
Location:
Home-Based - Ireland,
IrlandiaTime Type:
Zatrudnienie w pełnym wymiarze godzinContract Type:
StałyCapita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. #J-18808-Ljbffr-
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