![Broadline Recruitment Group Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer service Advisor
3 weeks ago
We are delighted to be working with our well known client based in Dublin 15 to grow their Customer Service team and seek an experienced C.S advisor to join them and grow their career in a very well established and thriving organisation. suitable candidates will have experience working with customer service & sales teams and have a good understating of the logistics industry and being able to coordinate shipments whilst updating clients. Good IT skills will beneficial as all data needs to be logged and recorded. This will be joining a well established team that will work with you to grow your career. OB22
Role Description:
- Answering incoming calls, and distributing to relevant parties
- Processing Customer Orders
- Dealing with Customer queries and complaints
- Requesting PODs from delivery companies and sending to customer as required
- Preparing of Quotations
- Contacting customers periodically on promotions
- Logging calls on internal database using CRM
- Source new sales opportunities through outbound calls and emails and inbound lead follow ups
- Supporting the external Sales Team (sending out brochures, samples, quotes, pricelists, flyers etc.)
- To complete any miscellaneous duties that may be assigned to you by management
- Maintaining customer database to ensure that it is current and up to date
Further Tasks:
- Daily liaison with existing customers in relation to day-to-day sales activities
- Following suggested script provided by Internal Sales management team.
- Ability to build and develop good relationships with customers through friendly, engaging communication.
- Proven experience in up-selling / offering alternative products.
- Running and evaluating reports relevant to your role
- Track metrics and create sales reports to anaylse selling trends.
- Cultivation of leads & sales through media platforms
- Help to increase online company presence through social media
- Analysis of product sales to help create forward promotions
- Liaise with marketing to help guide creation of media posts and content
Personal attributes:
- Experience in similar role
- Track record in achieving and meeting set KPI's
- Have good communication skills, both oral and written with an excellent telephone manner
- Good data entry skills paying good attention to detail.
- Organised and efficient in time management
- Able to demonstrate good multitasking skills
- Capability to work under pressure in a fast-paced environment
- Be reliable, flexible and with the tenacity to get the job done
- Be enthusiastic, self-motivated, and able to use own initiative
- Be a Team Player with good interpersonal skills
- Demonstrate a keen interest and knowledge of both the products and business
- Strong analytical skills
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