Customer Service Manager
1 month ago
(CSM)Customer Service Manager – Dublin
Cpl on behalf of our Lead Fin-Tech client have a requirement for an CSM – Customer Service Manager to join their team. This post is TEMPORARY (11 months contract with extension subject to budget approval). The role is based in Dublin 15. The working model is hybrid (3 day in site and 2 days from home).
Working a 40 hours per week the successful candidate will be employed as a temporary member of staff and will be paid a fix rate.
Notes that all applicants must belegible to work in Ireland and resident in Dublin region to be considered for this position.
Salary:€45k to €52k .
Job Description:
The Customer Success Manager will be the primary point of contact for a portfolio of up to 35 enterprise merchants across verticals in the UK. The successful hire will look after the operational aspects of merchant processing and identify opportunities for proactive discussions with merchants regarding their business, growth strategies, and recommendations on how our organization can partner with them.
Responsibilities:
· Develop mutual customer success plans with key merchant contacts with merchants to detail growth opportunities and optimization.
· Identify cross- and upsell opportunities and collaborate with the aligned sales teams to drive deal success.
· Drive merchant retention through ongoing relationship management and proactively mitigate merchant churn risk.
· Proactively review merchants' operating environments to deliver merchant education and best-practice sharing.
· Advocate and liaise with internal teams, including product or technical support, to improve merchant experience.
· Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions, and complete formal analyses on declines and interchange.
Requirements:
· 1-3 years of customer success or account servicing experience, ideally in payments, financial services, or e-commerce.
· Proven track record of successfully managing multiple business customers and developing commercial opportunities in collaboration with sales.
· Strong communication skills and commercial awareness.
· Ability to work well in a matrix environment, including experience in collaborating across multiple departments and levels within an organization.
· Experience working with Microsoft Office (PowerPoint, Excel, OneNote, Outlook), Gainsight, and Salesforce.
Top MUST-HAVE hard skills:
· Customer success/account servicing experience across a similarly sized portfolio (ideally mid-market/enterprise customers OR complex solutions).
· Highly professional – impeccable communication.
· Proactive.
· Payments experience desired.
· Team spirit is important.
· Tools: Salesforce exp would be preferable.
If you believe you have the skills and experience relevant for this position, please upload your CV and a cover letter (in one document).
To apply or find out more please contact or
#LI–RT1
We have other current jobs related to this field that you can find below
-
Customer Service Manager
2 weeks ago
Dublin, Dublin City, Ireland Glofox Full timeJob Description:We are looking for a hardworking and independent Customer Service Manager to join our team at Glofox in Galway, Ireland. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in customer service management. Responsibilities:- Oversee and manage a team of customer service representatives- Develop and...
-
Customer Service Manager
2 weeks ago
Dublin, Dublin City, Ireland Amazon Ireland Full timeJob Description:Amazon Ireland is seeking a dynamic and experienced Customer Service Manager to join our team in Galway, Connacht, IE. As the Customer Service Manager, you will be responsible for overseeing the customer service team and ensuring high levels of customer satisfaction. This is a full-time position at the Associate Level, requiring a minimum of...
-
Customer Service Manager
2 weeks ago
Dublin, Dublin City, Ireland Wolfgang Digital Full timeJob Description:We are looking for a motivated and resourceful Customer Service Manager to join our team at Wolfgang Digital. This is a remote work position based in Galway, Connacht, Ireland. As a mid-to-senior level professional with at least 6 years of experience in customer service management, you will be responsible for leading a team of customer...
-
Customer Service Manager
3 weeks ago
Dublin, Dublin City, Ireland Barden Full timeBarden are delighted to be engaged by an exciting Irish beauty business based in Dublin North, to identify a Customer Service Manager to join their team. This person will oversee a team of customer service representatives and collaborate closely with diverse stakeholders to ensure smooth and productive coordination of logistics operations. The ideal person...
-
Customer Service Manager
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeMy client in the retail industry is looking to recruit a new Customer Service Manager for their office in North County Dublin.The successful candidate will be responsible for overseeing and managing all aspects of customer service operations related to logistics and supply chain management. You will lead a team of customer service representatives and work...
-
Customer Service Manager
3 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeMy client in the retail industry is looking to recruit a new Customer Service Manager for their office in North County Dublin.The successful candidate will be responsible for overseeing and managing all aspects of customer service operations related to logistics and supply chain management. You will lead a team of customer service representatives and work...
-
Customer Service Manager
3 weeks ago
Dublin, Dublin City, Ireland Storm Technology, Ltd. Full timeRole: Customer Service ManagerDepartment: Customer SuccessLocation: Dublin (Hybrid)Reporting To: Practice DirectorReports: Customer Support TeamWho We Are: Storm Technology specialises in helping clients expand the possibilities of what digital technology can achieve for their business. A Microsoft Solutions Partner with over 27 years' experience, Storm...
-
Customer Service Manager
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeMy Client in the Retail Industry is looking to make a key hire of a Customer Service Manager to join their fast growing successful company based in Dublin.If you have 3 years managerial experience and would interested in this role please send your CV to or apply directly.Description:This is a fulltime permanent role responsible for the successful operation...
-
Customer Service
3 weeks ago
Dublin, Dublin City, Ireland Leinster Appointments Full timeFirst point of contact for key accounts appointed by Customer Service Manager.Update Master files with relevant information.Scheduling of daily transport requirements for yard stock sales.Input sales relating to contracts/merchant/cash and internal orders.Daily quality check of inputted sales date at end of day and sign off such.Input PO requirements and...
-
Remote Customer Service Manager
3 weeks ago
Dublin, Dublin City, Ireland Ryanair Full timeJob description:Ryanair is seeking a highly experienced Remote Customer Service Manager to join our team in Waterford, Munster, Ireland. As a mid-to-senior level manager, the ideal candidate will have at least 6 years of experience in customer service management. Responsibilities:- Manage and lead a team of remote customer service representatives to ensure...
-
Customer Service
3 weeks ago
Dublin, Dublin City, Ireland Allianz plc Full timeAllianz plcJob Purpose/RoleAs a trusted insurance partner to over 700,00 customers across Ireland, Allianz plc has established a local and global brand rooted in trust, integrity, and exceptional customer service for more than a century. With a dedicated team of over 700 employees, we prioritize delivering outstanding customer experiences to our personal...
-
Online Customer Service Manager
2 weeks ago
Dublin, Dublin City, Ireland Kerry Group Full timeJob Description:Kerry Group is seeking a highly motivated and adaptable Online Customer Service Manager to join our dynamic team in Galway, Connacht, IE. This is a full-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in customer service management.Responsibilities:1. Manage the online customer service team, ensuring...
-
Customer Service Manager – Italicatessen
3 weeks ago
Dublin, Dublin City, Ireland Musgrave Group Full timeAt Italicatessen, we select, import, and distribute top quality Italian food and wine across Ireland. We carefully select our suppliers and products based on a criterion of excellence.Our mission is to import Italian made products with exceptional price to quality ratios, that sell very well in Italy (as opposed to products made solely for export and thus of...
-
Customer Service Team Manager
1 month ago
Dublin, Dublin City, Ireland Amazon Full timeCustomer Service Team Manager (English and French), Delivery Station Liaison Job ID: | Amazon Ireland Support Services Limited - A94 Customer Service Team Manager (French and English) Are you passionate about motivating and developing a team of driven, customer-obsessed associates? Do you love to dive into systemic issues and develop solutions to...
-
EcoCosi Customer Service Manager
3 weeks ago
Dublin, Dublin City, Ireland Changeworks Full timeAbout The Role Changeworks is looking for a Customer Service Manager for our EcoCosi retrofit service. If you're an outgoing people person with a passion for delivering quality customer service and can bring energy and enthusiasm to work every day, we want to hear from youYou would be joining us at a very exciting time for Changeworks as we build on our 35...
-
Customer Manager Food Service
3 weeks ago
Dublin, Dublin City, Ireland Glanbia Nutritionals, Inc. Full timeSelect how often (in days) to receive an alert: Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Role Profile We currently have an opportunity for a Customer Manager – Food Service to join our team The ideal candidate will be responsible for driving the...
-
Customer Manager Food Service
3 weeks ago
Dublin, Dublin City, Ireland Glanbia Full timeRole ProfileWe have a great opportunity for a Customer Manager within the Food Service industry to join our team. The ideal candidate will drive the commercial strategy, oversee business development, sales, and marketing functions in the food service sector. You should have a solid background in commercial management, focusing on maximizing revenue,...
-
Customer Service Representative
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeCustomer Service Representative with GermanAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model. Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food...
-
Customer Service Representative
3 weeks ago
Dublin, Dublin City, Ireland CPL Full timeCustomer Service Representative Job DescriptionAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food...
-
Customer Service Representative
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCustomer Service Representative Job DescriptionAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food...
