Digital Technical Specialist

3 weeks ago

Dublin, Dublin City, Ireland MyGwork Full time
This inclusive employer is a member of my Gwork – the largest global platform for the LGBTQ+ business community.

Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners.

Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale engine for our business this is where you come in.

​ ​As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling.

You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning.

If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.​As a Technology Specialist – Customer Engagement, you are a functional business process and technical workload expert within the Microsoft Business Applications enterprise sales organization working with our most important customers.

You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise.

Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team.

You will additionally assist the Dynamics Specialist in identifying, driving and successfully landing pipeline and customer solutions for the Customer Engagement applications category.

You will learn how Microsoft's Dynamics 365 Customer Engagement solutions are changing the way companies do business and are empowering success.

This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise.

In this role you will be the Technology Specialist (pre-sales consultant) for your assigned workload and a member of the sales team that consists of Solution Specialist, Customer Success Unit, partners, and engineering.

In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the Cx O/Business Decision Maker/Technical Decision Maker.

You will develop relationships with the decision makers with our customers and position yourself as a trusted advisor in your domain.

As a recognized product expert, you are responsible for sharing your technical, industry knowledge and best practices with your peers.

This role is flexible in that you can work up to (50% / up to 100% from home / This role is Microsoft onsite only).

Qualifications Required/Minimum Qualifications Fluency in German and English is essential for this role.

Demonstrated experience with technical pre-sales or technical consulting OR Bachelor's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience OR equivalent experience with technical pre-sales or technical consulting experience.

Additional or Preferred Qualifications Proven experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management

Demonstrable related experience:
Solution pre-sales for business applications and/or Saa S-based company or similar technology.

Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.


Language Skills:
German & English Position is based in: Dublin, Ireland#smcdscareers Microsoft is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer.

You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support.

The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer's solution design endorsement.

Once the solution design is secured, you will support the Solution Specialist in finalizing the customer proposal and assisting with licensing.

Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
Engage with the account team to land solution envisioning sessions and business value assessments.

Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/Cx O/Technical Decision Maker connections.

Address solution architecture considerations and competitive objection handling.
Assist in formalizing the customer proposal.
Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.#LI-DNI

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