Operations Manager

3 weeks ago


Dublin, Dublin City, Ireland Mitie Full time

Operations Manager - Soft Services BOI

Team Operations | Full Time Permanent Contract

About Mitie

Mitie offers a variety of facilities management services across Ireland, Europe, and the UK, tailored to meet client needs, from integrated FM contracts to single services. Our service areas encompass technical services, energy and building services, cleaning, security, front of house, and consultancy.

Partnering with a diverse client base, Mitie has been acknowledged with multiple awards, showcasing our commitment to excellence in Facilities Management and Workplace Excellence, along with a focus on employee wellbeing and development.

An overview:

This role presents a fantastic opportunity for an experienced Operations Manager within our key contract with Bank of Ireland. We offer attractive benefits and a culture centered around people.

Key responsibilities:

  • Maintain strong client relationships and uphold service standards in line with customer expectations.
  • Achieve P&L targets and explore avenues for revenue growth.
  • Focus on contract retention and expansion.
  • Produce costings for reviews, operational changes, and new business opportunities.
  • Optimize service delivery and identify additional business prospects.
  • Support business development efforts and oversee financial budgeting for profitability.
  • Lead and manage the regional team, fostering growth and operational success.
  • Handle conflict resolution and ensure service quality.
  • Ensure a safe working environment and manage HR-related matters.
  • Monitor and manage staff performance, attendance, and training needs.
  • Contribute to a positive health and safety culture.

About you:

Seeking candidates with significant experience in Facilities Management, strong leadership skills, and a customer-centric approach. Experience in financial management, people management, and industry-specific backgrounds are desirable.

Benefits include:

  • 25 days annual leave.
  • Car allowance.
  • Employer Pension contribution.
  • Single cover healthcare.
  • Annual leave purchase scheme.
  • Free virtual GP service.
  • Employee Assistance Programme access.

This role at Mitie aims to provide a comprehensive outlook on the position's responsibilities and requirements, highlighting the essence of the role rather than an exhaustive list of tasks. Specific duties and goals will be discussed with the post holder throughout their employment.

Mitie promotes equal opportunities in employment.


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