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Area Service Manager

4 months ago

Dublin, Dublin City, Ireland Grosvenor Full time

Join Our Team as an Area Service Manager

Position: Area Manager Dublin

Contract: Permanent/Full Time

Salary: €37k per year plus bonus of €1K

Start Date: Immediately

Requirements: Full clean driving licence & good spoken English

Package: Company Van, fuel card, laptop, & phone included

About Us:

At Grosvenor, we foster an environment where committed and creative individuals can thrive, have fun, and make a meaningful impact. With over 60 years of experience, we specialize in delivering quality solutions in facilities management, guided by our core values: We Care, We Go Beyond, and We Add Value. Our people are the heart of our operations, and we prioritize their growth, openness, and commitment to delivering exceptional experiences for both our teams and clients.

About the Role:

Are you an experienced and dedicated professional looking for a new challenge? Join our dynamic team as an Area Service Manager In this role, you'll oversee service delivery and support on-site staff, primarily in Dublin. Your contributions will be pivotal in maintaining high standards, fostering client relationships, and ensuring operational efficiency.

Key Responsibilities:

  • Customer Satisfaction: Maintain standards, and develop and manage client relationships.
  • Operational Efficiency: Ensure a reliable, responsive, and efficient operating system on-site.
  • Health and Safety: Oversee the health and safety of on-site staff.
  • Staff Performance: Monitor and support staff performance.
  • Onboarding: Ensure staff are fully trained and inducted to the correct standard.
  • Escalation: Serve as the first point of contact for any issues.

Main Duties:

  • Visit client sites according to a client management plan.
  • Monitoring (Quality) standards to ensure the operating model is following cleaning standards and expectations (specification) - Quality Auditing (CT)
  • Following up on any client concerns
  • Completing ISO and HSEQ documentation & forwarding
  • Monitoring the storage & security of cleaning equipment and materials
  • Monitoring staff performance and standards - identifying Training & development requirements, eLearning - escalating as required.
  • Conduct face-to-face mandatory checks and induction of staff to include employee sign-up.
  • Conduct on-site induction and training of new staff - machinery, colour coding, COSHH

Person Profile:

  • Minimum of 5 years experience working in a customer-facing role
  • Soft Services / Technical skills - Experience
  • Leadership skills
  • Confident communication skills
  • Solutions focused.
  • Attention to detail.
  • Strong communication abilities and a proactive approach.
  • Highly organised individual

Join Grosvenor Services, an equal opportunity employer committed to diversity and inclusion in the workplace. Take the next step in your career journey and apply now