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Operations Business Execution Lead Analyst

4 months ago


Dublin, Dublin City, Ireland 02623 Citibank Europe plc Full time

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Operations Business Execution Lead Analyst is responsible for driving key Business Execution deliverables enabling the Operations organization to achieve its day-to-day goals and long-term priorities & commitments with focus areas including Governance, Controls, Client & Franchise and People/Culture.

The role is responsible for supporting Europe (incl. CEP) cluster Operations Heads in driving and executing cross-Operations strategy and goals. The Operations Business Execution team drives the overall commercial and administrative activities of the business. These tasks include governance and regulatory/audit engagement support, KPI/OKR and scorecard monitoring, risk & controls, change and project management (global/cluster/country initiatives), employee engagement, internal communications and managing events, people/talent strategy, among others.

The role will report into the International Business Execution Lead and will partner with country and cluster Business Execution and Operations Management teams to ensure appropriate governance from a country/cluster perspective, in alignment with global Citi standards and practices.

What you'll do

Timely delivery of commitments and deliverables including materials/decks, updates, communications, townhalls, knowledge documents, newsletters, projects tracker, action items from weekly meetings/ reviews/visits/other meetings. Monitor / track key Operations metrics (KPIs, OKRs) and proactively identify trends/synergies, highlight gaps / issues, ensuring continued alignment to the Operations Operating Model and strategic priorities. Develop, analyse, and maintain metrics for measuring success, opportunities for improvement, management reporting and escalation. Lead or provide input to key management and/or committee reviews and/or forums for cluster/country Operations Heads, supporting all business process management activities including financial reviews, strategic initiatives, regulatory/audit and business/committee reviews. Actively support the Cluster and Country Operations in driving strategic Operations priorities and its execution with key focus areas on Operations Governance, Regulatory and Audit Engagement, Resiliency & Controls, People, Client & Franchise and Financial Management. Work with Europe Cluster and Execution Lead to implement Operations projects/initiatives across the cluster/countries. Responsible for monitoring the implementation/ execution of agreed to action plans across Operations. Coordinate with internal employees and third parties/vendors for the flawless execution of projects while focusing on TAT, accuracy, quality of communications and maintain service excellence standards across all transaction. Drive and champion a governance culture in the Operations organization. Ensure adherence to governance guidelines, while outsourcing / insourcing any processes. Liaison with cluster/country partners to ensure all standards are met and then monitor transition in partnership with key country/cluster/functional stakeholders. Assess risk when business decisions are made, safeguarding, organization, its clients, and assets, by driving compliance with applicable laws, rules, and regulations. Adhering to policies, applying sound ethical judgment regarding personal behaviour, conduct and business practices, escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Regularly provide strategic research, business inputs, industry outlook and any change in the local and global policies. Advance Operations organization/people strategy goals including talent development and employee engagement initiatives. Deliver communications and engagement action plans across Operations in the country and/or cluster.

What we'll need from you

Experience in Banking / Operations / Business Consulting required. Business Management experience preferred. Comprehensive understanding and knowledge of Citi's core businesses – Services, Markets, Banking and Wealth, including Operations. Operates in an environment that is dynamic, fast-paced, requires creative solutions, quick thinking, multi-tasking, high energy, and timely turnaround. Strong, influential communicator who is articulate and concise; Proven ability to autonomously create clear written communications (samples of prior work will be requested). Capable of functioning as a collaborative partner and value-added business contributor to the senior management team and build partnerships across the various business and function teams of the bank. Strong investigative and analytical skills for problem solving and ensuring timely delivery of multiple initiatives. Ability to give attention to detail and ability to multi-task and handle changing priorities while executing on numerous deliverables simultaneously. Bachelor's/University degree or equivalent credentials. Master's degree is a plus.​

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Administration

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .