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Customer Relationship Manager

4 months ago

Dublin, Dublin City, Ireland Electricity Supply Board Full time

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ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

Electric Ireland has ambitious digital service and sales channel targets as part of the updated Electric Ireland customer focussed strategy. The candidate will work within a dynamic team of dedicated professionals and will be responsible for delivering excellent service to business customers, achieving growth and retention sales targets in respect of retail gas, retail electricity, and including energy services as required.

KeyResponsibilities

Work as part of a team to support the drive for sales growth and retention through delivery of agreed personal and team sales objectives/ targets with particular emphasis on the mid-upper levels of the B2B sectors.

Build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland's strategic objectives.

Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.

Manage a customer base through proactive contact including regular visits to customer premises.

Develop and maintain an in-depth understanding of customers' businesses and needs.

Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.

Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.

Tailor and implement customised service solutions to meet the needs of individual customers and groups.

Proactively gather customer, market and competitor intelligence and feed same back for analysis.

Identify and communicate changing customer need and through that, identify areas for process improvement and for customized service solutions.

Identify and deliver customer hospitality opportunities as appropriate.

This position entails close working relationships with other areas of the business including Trading, Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.

Experience & Qualifications

3-4 years relevant work experience in Sales and/or Account Management in a competitive market environment.

Excellent interpersonal and written communication skills.

Analysing data, problem solving and decision making.

Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.

Innovation and creativity to adapt to changing environments / circumstances.

Ability to build and maintain an in-depth knowledge of the operation of the gas and electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland's strategic objectives.

Ability to develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.

Proficiency in Microsoft Excel.

Full Irish driving licence, essential.

  • A relevant 3rd level qualification or equivalent work experience is essential

Location

This position is pased in Santry.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

Business Sales and Services Function.

Why Work with Us?

  • Opportunity to lead Ireland's transition to net zero carbon future
  • Progressive, hybrid working model
  • Career development through mentoring and training
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Comprehensive Diversity & Inclusion programme
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Closing Date

Note: Applicants who anticipate needing assistance for any part of the application process may contact, in confidence,

If you have any queries in relation to this job, please contact

Your application will be held in reserve for 6 months should you be suitable for the role.

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