Data Centre Project Coordinator

2 weeks ago

Dublin, Dublin City, Ireland ATC Computer Transport & Logistics Full time
ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security, and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:
  • Our Team - Powered by people to keep data centres moving safely and securely

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
  • Our Services - We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

This Role

The Data Centre Project Coordinator role will involve supporting project delivery, assisting with project management tasks, contributing to business development, and helping maintain client relationships to foster project progression. You will be responsible for understanding long-term business objectives, designing and implementing comprehensive solutions, and building strong relationships with key stakeholders to ensure client success.

The Data Centre Project Coordinator will concentrate on supporting customer relationship management with principal stakeholders, aiding in the delivery of ATC's technical services projects and service enhancements, and assisting with the management of escalations.

Role Requirements & Responsibilities

Relationship Support

Assist in fostering robust relationships with stakeholders in Microsoft Data Centres, Microsoft Cloud Logistics, and TMC. Learn about stakeholder needs, requirements, and expectations to help ATC deliver outstanding service. Act as a support point of contact for stakeholders at the project level and maintain regular communication to comprehend their changing needs and address any concerns or issues.

Service Support

Acquaint yourself with the customer's business and maintain a strong customer focus. Support the management of assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles. Be aware of potential customer impacts from other events and issues, communicate potential impact, and plan accordingly. Assist in reviewing schedules to avoid conflicts and help define customer solutions by identifying, coordinating, managing expectations, and suggesting alternatives.

Performance Assistance

Help track and analyse logistics performance metrics and key performance indicators (KPIs) for projects. Support in providing regular reports and updates to management on project performance, customer feedback, and improvement opportunities. Work alongside internal teams to aid in implementing improvement projects, monitor results, and track performance metrics.

Issue Support

Proactively assist in identifying and addressing project-related issues and challenges for assigned projects. Work with internal and external stakeholders to help resolve issues promptly and minimize the impact on customer satisfaction and business operations. Support the implementation of corrective actions and preventive measures to avert the recurrence of service issues. Aid in troubleshooting for service incidents and escalate, as needed, to meet SLA with minimal disruption to the customer and business.

Compliance and Risk Management

Ensure compliance with relevant laws, regulations, and company policies related to project execution, such as local regulations, customs requirements, and trade compliance. Support with the management of risks associated with project planning/execution, such as delays, injuries, and disruptions.

Requirements

The successful candidate will be required to possess and demonstrate:
  • Ability to be flexible with respect to work standards and demands. Capable of working under pressure at times and to strict deadlines
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong knowledge of cabling processes, customs requirements, and trade compliance regulations
  • Excellent communication and interpersonal skills to build relationships with customers, internal stakeholders & cross functional teams
  • Ability to support with the development and management of key projects
  • Ability to understand customer needs, develop and execute project plans, and achieve targets
  • Strong organizational and time management skills to manage projects and meet deadlines
  • Willingness to travel as required to meet with customers and attend industry events

The following qualifications, skills and experience would be an advantage:
  • 1+ years of experience in technical services, logistics, or related industries preferable in a customer facing role
  • Experience of MS SharePoint in a corporate environment
  • Knowledge of CRM software, logistics software, and Microsoft Office Suite
  • Certification in logistics or supply chain management (e.g., Certified Logistics Professional, Certified Supply Chain Professional, etc.) is a plus
  • Professional certifications such as the Project Management Professional (PMP) can be helpful in demonstrating knowledge and expertise in logistics and project management
  • Ideal candidate will be located in Dublin, London, Frankfurt or Amsterdam

Applications for this role close on 16 June 2024.
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