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Associate, Member Success
3 weeks ago
Member Success Associates are enthusiastic professionals who act as front-line customer support and manage relationships with GLG Network Members. This role proactively engages with GLG Network Members through data-driven outreach campaigns and initiatives. Working towards building and managing relationships across GLG Network Members and internal stakeholders, aiming to provide a top-notch experience.
Specific Responsibilities Include:
- Delivering exceptional customer support and managing the success of GLG's Network Members
- Handling inquiries from Network Members and colleagues through various communication channels
- Mastering the Network Member relationship workflow and developing key skills
You will also:
- Work a Monday to Friday schedule with occasional public holidays
- Complete a comprehensive training program
- Interact with Network Members via email, telephone, and live chat
- Solve Network Member-related inquiries and develop knowledge of customer service technology tools
- Adhere to standardized workflows and provide custom solutions to Network Members
- Proactively reach out to Network Members for successful collaborations with GLG and Clients
An Ideal Candidate Will Have:
- Fluency in English and additional languages like French, Portuguese, Italian, or German is a plus
- Passion for high-level customer service and strong communication skills
- Commitment to detail, problem-solving, and fast-paced learning
- Ability to work independently or collaboratively and experience with ticketing systems
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