Associate, Member Success

3 weeks ago


Dublin, Dublin City, Ireland GLG Full time

Member Success Associates are enthusiastic professionals who act as front-line customer support and manage relationships with GLG Network Members. This role proactively engages with GLG Network Members through data-driven outreach campaigns and initiatives. Working towards building and managing relationships across GLG Network Members and internal stakeholders, aiming to provide a top-notch experience.

Specific Responsibilities Include:

  • Delivering exceptional customer support and managing the success of GLG's Network Members
  • Handling inquiries from Network Members and colleagues through various communication channels
  • Mastering the Network Member relationship workflow and developing key skills

You will also:

  • Work a Monday to Friday schedule with occasional public holidays
  • Complete a comprehensive training program
  • Interact with Network Members via email, telephone, and live chat
  • Solve Network Member-related inquiries and develop knowledge of customer service technology tools
  • Adhere to standardized workflows and provide custom solutions to Network Members
  • Proactively reach out to Network Members for successful collaborations with GLG and Clients

An Ideal Candidate Will Have:

  • Fluency in English and additional languages like French, Portuguese, Italian, or German is a plus
  • Passion for high-level customer service and strong communication skills
  • Commitment to detail, problem-solving, and fast-paced learning
  • Ability to work independently or collaboratively and experience with ticketing systems


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