Customer Success Associate

2 weeks ago

Dublin, Dublin City, Ireland Datadog Full time

Customer Success Associate - Dutch

Dublin, Ireland

As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer's unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Act as an advisor to customers to increase trust and retention Proactively ensure customers are leveraging the Datadog solution effectively Successfully execute the full-sales cycle to identify up-sell opportunities within a concentrated book of customers Troubleshoot customer issues to ensure a positive experience and continued product adoption Collaborate cross-functionally across internal Datadog teams (support, product, finance, and legal)

Who You Are:

Driven and motivated by a career in sales Able to influence others and create a sense of urgency A strong communicator with excellent attention to detail A self-starter who can multi-task and adapt to changing environments Excited by a customer-facing role with a desire to grow a career in Customer Success Proven success with time management and thrives in a high-volume, high-velocity role Fluent in Dutch

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding Sales training in MEDDIC and Command of the Message An inclusive company culture, opportunity to join our Community Guilds Intra-departmental mentor and buddy program for in-house networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP) Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-LO1

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