Manager, Customer Success

2 weeks ago


Dublin, Dublin City, Ireland Procore Technologies Full time

We're seeking a Manager of Customer Success to lead a team dedicated to adding value to SMB accounts in EMEA. Are you ready to drive adoption, ensure renewals, and spot growth opportunities while delivering exceptional customer success? Let's talk about evolving our processes at hyper-growth speeds and fostering a team that embodies Procore's core values.

This role, based in Dublin, will report to our Sr. Director of Customer Success.

What you'll do:

  • Lead a team of Customer Success Managers to optimize client experience and drive renewals and expansions
  • Enhance processes to boost product adoption and customer satisfaction
  • Monitor team performance with operational metrics and reporting
  • Develop onboarding programs and nurture talent within the team
  • Promote a culture of Customer Success company-wide

What we're looking for:

  • 1+ years of experience in managing software Customer Success Teams
  • Experience in customer support or implementation on SaaS platforms
  • Understanding of recurring revenue models and revenue-focused teams in SaaS
  • Ability to inspire and influence others
  • Analytical mindset with a focus on continuous improvement
  • Experience with Financial, Construction, Project Management, or ERP software solutions

Perks & Benefits:

  • Health:
    • Private medical insurance for you and your family
    • Life and income protection insurance
    • Quarterly wellness stipend
  • Wealth:
    • Company pension and stock purchase plans
  • Leisure:25 days of paid holidays per year
  • Enrichment:Learning and development programs, and social events

About Us:

At Procore Technologies, we empower builders with cloud-based construction management software. Join us in a culture of ownership, innovation, and diversity. We value equal opportunities and inclusivity for all.

If you're ready to be a part of our team, let's connect



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