Customer Success Manager

2 weeks ago


Dublin, Dublin City, Ireland Getty Images Full time
Customer Success Manager - English and German Speaker Dublin Hybrid

Who You Are:

  • Responsible for renewing contracts and growing spend commitment from Getty Images' customer base in Europe.
  • Manages contract renewal process, from onboarding to renewal/upgrade completion.
  • Conducts customer performance reviews and solution-selling.
  • Communicates with customers through various channels for sales cycle.
  • Utilizes Salesforce for order entry, tracking, and research.

Your Next Challenge:

  • Follows up on contract renewal opportunities and handles the renewal process.
  • Works with product specialists and departments for contract structuring.
  • Meets sales quota for contract renewals and negotiates terms to increase revenue.
  • Manages accurate data entry into Salesforce.

What You'll Need:

  • Experience meeting/exceeding sales targets.
  • Expertise in enterprise/solution selling.
  • Ability to grow client base revenue and upsell.
  • Strong skills in account development, time management, and problem-solving.
  • Proficiency in English and German (C1 Level or above).
  • Demonstrated ability to identify new business opportunities and overcome objections.


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