Customer Success Integration Specialist

2 weeks ago

Dublin, Dublin City, Ireland Origina Full time

Who we are

At Origina, we are on a mission to change the software world

We are the leading global provider of third-party IBM software support and maintenance that Gartner consistently recognises as a forward-thinking alternative to traditional software mega-vendors. As a strategic partner, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.

At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars for our competitive strength and the foundation for the culture we strive for. These principles reflect our beliefs about what's most important and guide us on our exciting and unwavering high-growth journey

We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in U.S and Europe. As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.

Visit to learn more.

The Role

Origina is seeking a highly technical Customer Success Integration Specialist to expand our footprint within current client accounts. We are launching a strategic initiative to deepen engagements and provide additional benefit to our valued customers. As a Customer Success Integration Specialist, you will play a pivotal role from initial onboarding in influencing decision-making and advocating for long-term software solutions that maximise investments. Join us in redefining the way enterprises approach software management and become an indispensable partner in our clients' success.

  • Lead the customer onboarding process and guide technical onboarding with the customer and Origina teams
  • Establish strong customer relationships and be the voice of the customer in Origina, working closely with Origina Customer Success managers
  • Provide an ongoing customer service identifying the technical road map and developing an action plan with the customer
  • Champion innovative approaches to software management and maintenance, anticipating and preparing for potential future challenges and modernisation without disruptive upgrades
  • Help clients leverage existing IBM software investments effectively, avoiding unnecessary expenses associated with upgrades
  • Offer superior support compared to OEM offerings, providing tailored solutions that meet evolving business needs
  • Educate clients on the benefits of strategic software management through workshops and consultation sessions, leveraging Origina Security Services, Licencing team and our Global product experts
  • Act as Critical Incident manager in the event of a significant customer incident, coordinating Origina's response

About you

Successful candidate will possess technical expertise, strategic thinking, and strong relationship-building skills. Success metrics will include the number of strategic engagements initiated, depth of client relationships, cost savings, and positive feedback on the enhanced support model.

Technical Expertise & Industry Knowledge:

  • Demonstrated understanding of enterprise software management and broader industry, particularly within IBM software environments.
  • Proficiency in articulating complex technical concepts to non-technical stakeholders.
  • Ability to assess client needs and recommend strategic solutions that align with their business objectives.
  • Understanding of IBM software products and licensing complexities, especially in an enterprise setting with other OEM products.

Strategic Thinking & Problem Solving:

  • Proven ability to think strategically, demonstrate a growth mindset, and identify opportunities for long-term value creation.
  • Experience in developing and executing strategic initiatives that drive business growth and enhance customer satisfaction.
  • Strong analytical skills to evaluate market trends, customer feedback, and competitive landscapes.
  • Ability to identify challenges within client accounts and develop innovative solutions to address them.
  • Experience in navigating complex organisational structures and overcoming obstacles to drive successful outcomes.
  • Adaptability and resilience in dealing with changing priorities and unforeseen circumstances.
  • Experience in consulting, account or project management, or solution sales would be beneficial.

Relationship Building & Concierge Mindset:

  • Exceptional interpersonal and communication skills, with the ability to build rapport and trust with senior technical and business leaders.
  • Track record of cultivating and maintaining strong client relationships with a focus on building long-term partnerships based on mutual trust and value, resulting in increased customer loyalty and retention.
  • Collaborative mindset, with the capacity to work effectively within cross-functional teams to achieve shared goals.
  • Proactive, committed approach to addressing customer concerns, delivering exceptional, concierge service, and anticipating future requirements.

Results Orientation:

  • Track record of high-performance, achieving and exceeding targets related to customer engagement, satisfaction, and revenue growth.
  • Ability to set clear objectives, develop actionable plans, and drive initiatives to successful completion.
  • Metrics-driven mindset, with a focus on measuring and optimising performance against key success indicators.
  • Ability to work in a way that aligns with our values of Trust, Fairness, Relationships, and Opportunity

What we offer

  • Competitive compensation that rewards achievement
  • Hybrid, flexible working model
  • High-level Health, Dental, and Vision insurance
  • Life insurance & Income Protection
  • 23 days Annual Leave plus 2 company days
  • Generous Maternity & Paternity leave policies
  • 6% Pension match
  • €200 annual wellness benefit
  • Career development & training opportunities
  • Employee Assistance Programme
  • Fun and inclusive environment with regular events organised by Engagement, and Diversity Committees

Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we're proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina's use of your personal information.


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