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Customer Success Specialist
2 weeks ago
Current job opportunities are listed here as they become available. Stay updated by subscribing to our RSS feeds. Join us as a Customer Success Specialist in Dublin with Escalent, providing software implementation and customer support for a leading work management software company. We're seeking a tech-savvy professional to enhance our team in Dublin.
Enjoy flexibility in work location - from a co-working space in Dublin City Centre to remote work.
Responsibilities:
- Understand client objectives and build custom workflows
- Suggest solutions and project management methodologies
- Create process documentation for clients
- Lead onboarding calls/meetings with new customers
- Conduct training sessions
- Maintain customer information and key milestones
- Engage with multiple customer stakeholders
- Manage customer engagements in French and English
Candidate Profile:
- 3+ years of client-facing experience
- Passionate about customer problem-solving
- Experience in project management is a plus
- Strong problem-solving skills
- Excellent communication skills
- Ability to manage projects effectively
- Proficient in multitasking and setting priorities
- Fluency in French is a must
- Knowledge of an additional European language is beneficial
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