Customer Success Specialist

2 weeks ago


Dublin, Dublin City, Ireland Escalent Full time

Current job opportunities are listed here as they become available. Stay updated by subscribing to our RSS feeds. Join us as a Customer Success Specialist in Dublin with Escalent, providing software implementation and customer support for a leading work management software company. We're seeking a tech-savvy professional to enhance our team in Dublin.

Enjoy flexibility in work location - from a co-working space in Dublin City Centre to remote work.

Responsibilities:

  • Understand client objectives and build custom workflows
  • Suggest solutions and project management methodologies
  • Create process documentation for clients
  • Lead onboarding calls/meetings with new customers
  • Conduct training sessions
  • Maintain customer information and key milestones
  • Engage with multiple customer stakeholders
  • Manage customer engagements in French and English

Candidate Profile:

  • 3+ years of client-facing experience
  • Passionate about customer problem-solving
  • Experience in project management is a plus
  • Strong problem-solving skills
  • Excellent communication skills
  • Ability to manage projects effectively
  • Proficient in multitasking and setting priorities
  • Fluency in French is a must
  • Knowledge of an additional European language is beneficial


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