Senior Business Analyst
2 weeks ago
Job Description
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Responsibilities
Key Skills
Engage with business users, understand problem statement, and agree scope of engagementInterview product owners to understand as-is business processes and then develop customer-driven to-be processesSupport the Business by documenting process models and identify opportunities for improvementAbility to map customer experience using tools like personas, customer journeys etc.Gather and analyse statistical data from the business areas for supporting business case for changeResearch and analyse best in class industry processes to support digitization & simplification of customer journeysSupport the Business in planning and designing digital strategies encouraging customer retention and customer loyaltyBring in industry experience and thought leadership to advise on trends, future operating models and best in class journeysDevelop a deep understanding of the business context and marketplace that our business stakeholders are operating inEmploy process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvementsWork with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteriaSupport and contribute to the metrics driven culture within our functionExperience and skills required
10+ years of experience as a Business Analyst in Financial Services ideally in the credit area.Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision makingExperience in documenting business case, business process modelling, requirement elicitation through workshopsManage projects from inception through design to deliveryAn IT background with a solid grounding in technologyExperience of working in both Agile & waterfall SDLCsCommunication, group dynamics, collaboration and continuous improvement are core – being best practice driven2.1 or higher in a related discipline from an academic institution; Masters a plusAbout NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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