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Associate Technical Support Engineer
4 months ago
You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients from around the world.
The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times.
A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism and delivers the highest levels of client satisfaction at all times.
RESPONSIBILITIES:
- Provide outstanding frontline technical support via phone and email to Salesforce clients
- Assist with general best practices, including: user management, data management, and reporting and dashboards
- Identify situations where professional services or account executive intervention may be warranted
- Track and maintain all client communications and case documentation in Salesforce
- Follow established support processes and procedures- Provide translation services on support cases
PREFERRED QUALIFICATIONS & SKILLS:
- Passion for Client Experience
- Fluent in English and at least one of the following: French, both written and spoken
- Relevant work experience
- Excellent written and verbal communication skills
- Committed with strong organizational, analytical and problem solving skills
- Highly adaptable, fast learner
- Technical proficiency in support of learning Salesforce Cloud applications and solutions
- Dependable, motivated, self-starter, with the ability to work independently
- Experience in technical support (or other client focused environment)
- Language skills- English
LEADERSHIP QUALITIES:
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture:
- TRUST: Trust the company's core values
- ADAPTABLE: Excels in high levels of uncertainty and change
ABOUT SALESFORCE:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas:
a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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