Head of Market, Social

3 weeks ago


Dublin, Dublin City, Ireland Primark Full time
Job Description

Primark is dedicated to satisfying the 'Smart Shoppers' of the world, aiming to bring utmost delight while keeping expenses to a minimum. We make it affordable to look stylish and feel great. Our culture prioritizes utmost concern: for our customers and co-workers, our partners, and the environment. With minimal waste, harm, or disrespect. We are PRIMARK.

We are a £9bn+ revenue enterprise with operations in numerous stores and expanding internationally. Over recent years, we have evolved into a true retail leader with a global presence encompassing various markets, now employing a large number of individuals globally.

The Primark Customer Function serves as the primary advocate for customers, champions of customer satisfaction. They have complete responsibility for upholding the Primark brand throughout various markets, channels, and touchpoints. As Head of Market, Social & Customer Insights, you will closely collaborate with teams throughout the organization, assisting in-market teams and playing a crucial role in fulfilling our mission, offering, strategy, and principles.

What You'll Get
- The world is changing, and it's crucial that we support our employees. People are at the core of Primark, so it's essential to provide an environment that enables you to excel. This is why we provide benefits that prioritize your well-being.

Some of our benefits include:

  1. 28 days of leave, along with bank holidays, and the option to purchase 5 additional days
  2. Flexible Working, the chance for an early finish on Fridays, and a subsidized cafeteria
  3. Primark Perks – Discounts with select local businesses near our offices

What You'll Do
In this role, you will collaborate with a variety of individuals with diverse skill sets. Here is an overview of your daily responsibilities:

  • Develop and lead Market & Customer Insights strategy
  • Integrate multiple data sources for a comprehensive customer perspective
  • Oversee a team of specialists in Market, Social, and Customer Insights
  • Connect insights with brand health and business performance
  • Establish strong relationships with stakeholders and communicate insights effectively

What You'll Bring
At Primark, we aim for everyone to feel appreciated – therefore, please bring your genuine self to work, along with other essential experiences and capabilities for this specific role:
  1. Experience leading insights teams in market and customer intelligence for several years
  2. In-depth industry knowledge and a network of insights professionals
  3. Background in designing and building client-side insights teams
  4. Strong leadership and team-building skills
  5. Proficiency in market and customer intelligence tools
  6. Expertise in strategic planning and executing multinational programs
  7. Ability in stakeholder management and complex problem-solving environments

Ready? Excellent because we are excited to witness your potential. You will be joining a team of diverse, enthusiastic, and skilled individuals where you will truly feel at home, collaborating on initiatives that will influence the future of our industry. If you are thrilled about this role but do not meet all the requirements, we encourage you to apply. You might be the perfect fit for this position or another one, and our recruitment team can assess where your skills could be beneficial at Primark.

Apply now to be a part of our future, and we will support your growth. If you require any reasonable adjustments or have special accessibility requests during the recruitment process, please contact your talent acquisition specialist. All employment offers are subject to various background checks, including right to work, educational references, and in some instances criminal and financial checks. Should you have any concerns, please reach out to our talent acquisition team for further discussion.

BR

Function: Marketing & Brand

Job Type: Employee - Permanent

Country: Republic of Ireland

Job Profile: Head of Brand

Time Type: Full-Time

Head of Market, Social & Customer Insights

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