Guest Services Team Leader

3 weeks ago

Dublin, Dublin City, Ireland Compass Group, UK & Ireland Limited Full time

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Job Reference rapport/BNDTL/062024

Number of Positions:

1

Contract Type:

Full Time - Permanent

Competitive

Working Hours:

Location:

Dublin

Closing Date:

14/07/2024

Job Category:

Supervisor/Team Leader

Region / Division:

Dublin

Client Site:

Rapport

Job Introduction

We are recruiting a Guest Services Team Leader to join our vibrant and friendly Rapport team, based in our Client's offices in Dublin. Our Client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding service all key stakeholders.

The Team Leader will play a crucial role in managing a team of 4 across 3 different locations in Ireland. The role is desk-based, but there is an element of travel for training purposes. With 19 amiable and helpful team members spread across EMEA, the wider team communicates on a daily basis through WhatsApp and Microsoft Teams. Even though we work virtually, the team has a social atmosphere, and we celebrate victories and birthdays together

This is a full-time, permanent role (40 hours per week), Monday to Friday from 8:30 AM to 5:30 PM, with flexibility for overtime as per business needs.

Main responsibilities

  • Meeting and greeting all visitors to site
  • Managing, training, and continuously engaging with the team to ensure high levels of productivity
  • Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
  • Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
  • Being involved in staff events from the social aspect to planning and implementing with the office leadership team
  • Booking and supporting all meetings and events, using EMS

The ideal candidate will

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
  • Be confident in stakeholder management, including client, the team, and peers
  • Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders
  • Possess excellent organisation skills, a can-do attitude, and a passion for delivering high standard service
  • Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
  • Display excellent personal presentation and interpersonal skills
  • Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Tax saver tickets on public transport in partnership with Travel Hub
  • Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
  • A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
  • Contributory pension scheme
  • Access to wellness programs to promote the mental health and well-being of our Ambassadors
  • Bike to Work Scheme – providing you with sustainable transport modes that incorporate physical activity into your everyday commuting
  • Employee Assistance Program to guide and support our team members
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test
  • Learning & development opportunities to support your personal and professional development and growth
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

  • In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.
  • Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, , for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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