Italian and Portuguese Customer Service Representative New

3 weeks ago

Dublin, Dublin City, Ireland CPL Full time
Role - Customer Service Representative - Italian and Portuguese Customer Service Representative

Location - Dublin

Contract type - Specific Purpose contract

Work Model - One day per week in office

Working hours - Mon - Fri 7am - 7pm shift

Language - Italian, Portuguese and English


At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.

From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.


The Customer Service Representative is accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.

The CSR will be dealing with external contacts (customers from relevant markets) and internal contacts (specialists from various departments within the bank)

The Customer Service Representative will be working within and always promoting the Company Values.

Duties and Responsibilities:
Provide Information on Pension Payments

  • Handling requests on missing payments
  • Providing information on previous payment
  • Provision of information on cheques
  • Provision of movements carried out
Provide information on payment methods

  • Provide consultancy concerning the most efficient methods of payments available
  • Provide customers with information on the choice of payment methods
  • Process changes to instructions regarding payment tools
Handle questions on international payments

  • Process changes of personal data and customer addresses
  • Process changes on payment preferences
  • Handle enquiries on payment methods, Western Union and cheque payments.
Provide information on miscellaneous queries

  • Handling queries relating to proof of life procedures

Desired minimum requirements:

Education and Experience:

  • Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
  • Excellent knowledge of Microsoft Office products

Essential Skills and abilities:

  • Ability to function in a fastpaced environment where standard of quality and timeliness are established
  • Must possess excellent PC skills
  • Must be goal orientated
  • Ability to speak, read and comprehend required language(s), including English and possess good verbal communications skills
  • Must possess superior listening skills
  • Ability to deliver information at customer's knowledge level in an understandable manner
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Ability to apply a logical problemsolving approach to resolving customer problems and enquiries
  • Must be numerate and possess excellent attention to detail

Benefits and perks:

  • Internal career progression opportunities
  • Hive Medical Cash plan
  • Employee assistance programme (EAP)
  • PRSA Scheme.
  • Extensive Training & Development
  • Employee engagement and wellbeing initiatives
  • Bike to work scheme.


What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.

Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated

Equal opportunity employers:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.

Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.


For more information, don't hesitate to reach out [email protected] your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

#Covalen #BPOjobs #Innovation #CareerOpportunity #JoinOurTeam #Covalenjobs

#CovalenLinkedin

  • Italian and Portuguese Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Covalen Solutions Full time

    Italian and Portuguese Customer Service Representative 2 days ago Be among the first 25 applicants Role - Customer Service Representative - Italian and Portuguese Customer Service RepresentativeLocation - DublinContract type -Full timeWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, Portuguese and EnglishAt...

  • Italian and Portuguese Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role -Customer Service Representative - Italian and Portuguese Customer Service RepresentativeLocation -DublinContract type -Full timeWork Model - One day per week in officeWorking hours -Mon - Fri 7am - 7pm shiftLanguage -Italian, Portuguese and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...

  • Italian and Portuguese Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Customer Service Representative - Italian and Portuguese Customer Service Representative Location - DublinContract type -Full timeWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, Portuguese and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...

  • Italian and Portuguese Customer Service Representative

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Customer Service Representative - Italian and Portuguese Customer Service Representative Location - DublinContract type -Full timeWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, Portuguese and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...

  • Customer Service Representative

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Customer Service Representative - Italian and PortugueseAs a Customer Service Representative, you will be accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints. Moreover,...

  • Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Customer Service Representative - Italian and PortugueseAs aCustomer Service Representative, you will be accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints. Moreover,...

  • Italian Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Customer Service Representative ItalianLocation - DublinContract type - PermanentWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over...

  • Italian Customer Service Representative

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Customer Service Representative ItalianLocation - DublinContract type - PermanentWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over...

  • Italian and 2nd Language

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Customer Service Representative - Italian and 2nd Language (Spanish/French/German/Portuguese) Customer Service Representative Customer Service RepresentativeLocation - DublinContract type - Specific Purpose contractWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, (Spanish/French/German/Portuguese) and...

  • Italian and 2nd Language

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Role - Customer Service Representative - Italian and 2nd Language (Spanish/French/German/Portuguese) Customer Service Representative Customer Service RepresentativeLocation - DublinContract type - Specific Purpose contractWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, (Spanish/French/German/Portuguese) and...

  • Customer Service Representative New

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Customer Service Representative - PolishAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food ingredients...

  • Customer Service Representative Italian and Spanish speaker

    3 weeks ago

    Dublin, Dublin City, Ireland Cardinal Health Full time

    At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible. We are currently looking to...

  • Customer support with French/Spanish/Italian New

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Customer Service Representative with French/Spanish/ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major,...

  • Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Cardinal Health, Inc. Full time

    At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible. We are currently looking to...

  • Customer support with French/Spanish/Italian

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Customer Service Representative with French/Spanish/ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major,...

  • Customer support with French/Spanish/Italian

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Customer Service Representative with French/Spanish/ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major,...

  • Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Matrix Recruitment Group Full time

    What you need to know Our client a leading manufacturing company are seeking to employ a Customer Service Representativewith fluent Polish.This is a permanent job based in Co. Westmeath. The hours of work will operate on a 5 - day week, Monday to Friday, 8:30am – 5 pm. The principal responsibility of the Customer Service Representativeis to furnish crucial...

  • Business Development Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Business Development Representative - Portuguese Market page is loaded Business Development Representative - Portuguese Market Apply remote type...

  • Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Collins McNicholas Recruitment Full time

    My client based in City West, Dublin are seeking to hire a Customer Service Representative on an initial 12 month temp contract basis. This role is ideal for anyone in a Customer Facing role looking to take on a new challenge. This position will also be hybrid after successful training period. Duties will include:Promptly and courteously answer incoming...

  • Customer Service Representative

    3 weeks ago

    Dublin, Dublin City, Ireland GLS Ireland Full time

    GLS Ireland is a subsidiary of General Logistics Systems B.V. GLS realises reliable, high quality parcel services for over 220,000 customers in Europe, complemented by logistics and express services. Quality Leader in European Parcel Logistics is GLS' guiding principle, sustainability being one of the core values. Through wholly owned and partner companies,...