Digital Solution Specialist, SMC Support Solutions for the UK Market

3 weeks ago

Dublin, Dublin City, Ireland Microsoft Full time

Overview

Are you ready to play a significant role at one of the biggest cloud companies globally during a truly thrilling and transformative period in the industry?

Microsoft's vision involves a world where dedicated innovators collaborate, visualizing what's possible and advancing their careers to extraordinary heights. It's a realm of boundless potential, constant innovation, and limitless thinking – a world empowered by the cloud. The mission is to empower every individual and organization worldwide to accomplish more. The culture is all about fostering a growth mindset, inspiring excellence, and motivating teams and leaders to deliver their best performance each day.

Amid our evolution, a prime focus is on modernizing our sales approaches. The Digital Sales entity's mission is to propel Microsoft's growth in both cloud-first, mobile-first realms and traditional businesses. This team is leading the way in establishing a fresh sales model that harnesses cutting-edge technology, big data, and analytics to drive effective and targeted sales strategies.

As a part of the UK Support Sales team, you will collaborate with a group of specialist sales professionals to offer and promote top-tier support services to our Mid-Market and Corporate clients. This effort contributes to fostering momentum for digital transformation among our clients, partners, and Microsoft itself. The SMC Support Digital Specialist sets the example for the specialist sales resources, spearheads new business initiatives across the UK territories, and works on enhancing upsell and cross-sell activities in collaboration with the area SMC teams and Digital Sales units.

Qualifications

Required/Minimum Qualifications

  • Several years of experience in technology-related sales or account management
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND technology-related sales or account management experience
  • OR equivalent experience

Additional/Preferred Qualifications:

Key Experience, Skills, Knowledge & Education Required:

  • Demonstrated sales expertise and success in selling Unified and Enhanced Solutions Support products
  • Ability to creatively drive new product offerings
  • In-depth support solutions knowledge including Microsoft licensing comprehension
  • Proven track record of meeting or surpassing sales targets consistently
  • Thrives in a highly collaborative environment
  • Experience in launching innovative products and services to the market
  • Applies established sales techniques, processes, and tools
  • Background in sales and business, with over 5 years of technology-related experience
  • Bachelor's degree with exposure to Information Technology or equivalent

Capabilities Profile

  • Cross Group Collaboration - Embraces diverse viewpoints to effectively address complex business challenges. Maintains a broad perspective to identify and assess opportunities for business enhancement.
  • Digital Transformation Driver – Proficient in engaging and influencing Business Decision Makers (BDMs) and Technical Decision Makers by effectively advocating for customer change and translating value propositions and solutions into tangible business outcomes.
  • Solution Area Expert – Skillful in articulating Unified Support Subject Matter Expertise and distinguishing competitor solutions.
  • Deal Orchestrator – Capable of harmonizing a deal team to ensure success and collaborating across multiple virtual teams.

Responsibilities

The primary focus of the Support Digital Specialist is to identify, drive, and close Microsoft Support opportunities alongside a team of centralized Support Sales Specialists in EMEA. Leading by example, the Support Digital Specialist fosters new business ventures across the UK territories and focuses on upselling and cross-selling in partnership with the area SMC teams and Digital Sales units. This specialist provides unique expertise to promote the sale and adoption of Support solutions, both general and Unified specific, throughout the UK.

Key accountabilities include:

  • Determine strategy for identifying, driving, and closing Support opportunities (new and existing) to facilitate customer outcomes and boost Microsoft cloud adoption - utilizing the centralized sales team, digital sales unit, and SMC teams in the regions.
  • Establish and nurture close relationships with Digital Sales Units and SMC teams to pinpoint upsell and cross-sell prospects that can fuel the Support engine - ensuring a clear grasp of the Microsoft Support value proposition and leveraging existing customer relationships to identify, pursue, and secure opportunities.
  • Finalize substantial deals through efficient coordination of the centralized team – supporting Support opportunities from start to finish by leveraging suitable account and pre-sales roles to provide the best resources for customer satisfaction and deal success.
  • Exceed revenue targets and sustain excellence in deal management – employing a disciplined approach to sales excellence encompassing pipeline maintenance, deal commitment, and comprehensive closing planning.

Benefit/perk details provided below might vary based on your Microsoft employment type and location. The offerings include leading healthcare, educational resources, product and service discounts, savings and investment options, maternity and paternity leave, ample time off, charitable initiatives, and networking prospects.

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