Senior Software Engineer, Help Experience
3 weeks ago
Squarespace's Help Experience team is seeking a seasoned FullStack Senior Software Engineer to spearhead technical initiatives from our Dublin office. Collaborate with Staff Engineers, Data Analysts, and Customer Operations to tackle intricate technical challenges, making use of Squarespace's innovative technologies like Generative AI.
The primary goal of the Help Experience team is to support our customers' business growth through a comprehensive support platform. By combining tailored self-help resources with personalized assistance, we equip our customers with the necessary tools to thrive, while optimizing operational efficiency.
You will be under the guidance of the Engineering Team Manager of the Help Experience team, based in our NYC office. This role involves a hybrid work setup, with 3 days at our Dublin, Ireland office per week, within a geographically dispersed team spanning NYC and Dublin.
You'll Have the Opportunity To...
- Develop and enhance customer-facing support products and services from start to finish
- Work closely with engineers, designers, and product owners to craft a user-centric experience
- Follow disciplined software engineering practices such as automated testing, code reviews, and maintaining clear, readable code and documentation
- Foster the technical development of your team and peers
- Ensure our product remains current with the latest technologies
Who We're Seeking
- Experience in Fullstack programming with a focus on Javascript
- Solid skills in object-oriented languages
- 6 to 10+ years of expertise in building and overseeing reliable, user-friendly, and high-performing full-stack applications
- Proficiency in working with various datastores like Postgres, Mongo, Redis, and Elasticsearch
- Familiarity with best practices throughout the software lifecycle, from development to deployment and testing
- Interest in collaborating through code reviews and technical discussions
Perks and Benefits
- Comprehensive health insurance with 100% premium coverage for you and eligible dependents
- Fertility and adoption benefits
- Subscription to Headspace mindfulness app
- Retirement benefits including employer matching
- Flexible paid time off policy
- Up to 20 weeks of paid family leave
- Equity plan available for all employees
- Commuter benefit in the form of reduced taxes
- Tuition reimbursement for education
- Matching employee donations to community organizations
- Access to 6 Global Employee Resource Groups (ERGs)
- Enjoy complimentary lunch and snacks
- Close proximity to cultural sites like Dublin Castle and St. Patrick's Cathedral
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