Concierge - Charlemont Exchange

2 weeks ago

Dublin, Dublin City, Ireland Savills Full time

The Role / Location

The successful applicant will be joining an established team within the property & facilities management department to work in the LEED Gold, environmentally conscious scheme. The property is located in one of the liveliest streets in the Central Business District and enjoys a high-profile views of the Dublin mountains, the Aviva Stadium, and Grand Canal.

With a BER of A3, the property, enjoys an exceptional location in Dublin 2 with numerous local amenities, services, and residential developments within walking distance, as well as multiple transport links including Dublin Bus and Luas, providing excellent connections to all areas of Dublin and reducing the need for car dependency.

The candidate must be proactive and capable of working on their own initiative, as well as providing administrative support to the team. The candidate will demonstrate an understanding of service standards and key deliverables. They will proactively support and deliver an excellent service to the occupiers and site team. The candidate must be able to manage a fast-paced environment. Strong planning and co-ordination skills are essential with management of various stakeholders at the building the fulcrum of this role.

This role is public facing where you will act as one of the primary points of contact providing concierge services for the property covering the morning shift from 7am-3pm or the evening shift from 2pm-10pm.

Key Responsibilities

  • Have a strong work ethic, pro-active attitude, keen desire to learn and willingness to take ownership of projects.
  • Check in arriving visitors, providing access using security and access control system.
  • Acting as a first point of contact for tenants and visitors. Representing the tenants and Savills in a friendly, courteous, and professional manner
  • Operating the main reception phone system and inbox, including responding to all queries in a timely manner
  • Maintaining daily administrative operations to enhance and support a cohesive and efficient office environment.
  • Organising meetings when requested
  • Scheduling and communicating key dates and events onsite, liaising with the central management team to implement sustainable standards.
  • Ensuring reception operations run smoothly with consideration to GDPR guidelines.

Skills, Knowledge and Experience

  • Previous experience in a customer facing role
  • Ability to prioritise with good problem solving and decision-making skills
  • Strong communication and interpersonal skills
  • Must have excellent IT skills and software experience
  • Experience in working on multiple projects simultaneously
  • Have strong self-management, organisation and administration skills
  • High attention to detail
  • Strong team working skills
  • Previous experience in a concierge role or the hospitality industry would be desirable.
  • Ensure Continuous Improvement Process is an integral part of service delivery.

Savills Ireland is an equal opportunity employer.

Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone's talents and abilities and where diversity is positively promoted.

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