Project Quality Assurance

3 weeks ago

Dublin, Dublin City, Ireland TikTok Full time
About the team
The Linguistic Intelligence team supports model development with large-volume data annotation. We deliver automated speech recognition model training by utilizing crowdsourcing resources to provide a large quantity of annotated data.

By using our model, we automatically capture speech that violates the TikTok safety policy, which is vital for TikTok's safety operation efficiency.

Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

It is possible that this role will be exposed to harmful content on a daily basis.

ResponsibilitiesWhat will I be doing:

  • Designing the onboarding process, training plans for project assigned, delivering process & policy training to both internal team members and BPOs.
  • Coordinating and liaising with key stakeholders, both internal and external, to ensure that team members successfully meet strict training & production golive dates.
  • Responsible for facilitating knowledge transfer and retention among vendor and internal teams, whether during onboarding or live operations, to ensure that policy knowledge remains up to date at all times.
  • Supporting the development and ownership of policy guidelines, ensuring that guidelines are clear, comprehensible, and uptodate at all times.
  • Designing the quality management strategy for assigned projects in line with project plan, to ensure robust quality mechanisms are in place to meet the goals of each stage throughout the project life cycle.
  • Responsible for ensuring the successful delivery of projects in collaboration with XFN stakeholders, including but not limited to project POCs, Vendor Management and Product teams.
  • Monitoring queue data, recording daily output, and quality metrics to ensure that the project remains on track to meet key project deliverables.
  • Responsible for fully managing the project's quality by conducting daily Root Cause Analyses (RCAs), deep dives, and quality trends analysis. Providing detailed RCA of errors and feedback to respective team members through calibration sessions, and recommending action plans to enhance quality scores and metrics.
  • Communicating and collaborating crossfunctionally to address any system/platform issues and project bottlenecks, ensuring timely followup and resolution.
  • Conducting risk assessments on key project deliverable metrics such as quality and timelines adherence to proactively identify potential risks to key deliverables before they occur.
  • Supporting QArelated projects as necessary, including process optimization, sampling plan development, appeal mechanism implementation, labeling policy optimization, and policy cascading process refinement.

Minimum Qualifications- Minimum of 2 years of work experience in a Quality Assurance/Analyst/Project Management role.- Strong attention to detail with the capacity to work independently and collaboratively within a team.- Fluency in Italian & English is required as the role requires communication with English and Italian markets; other language ability is a bonus.- Proficiency in Excel and spreadsheet-based applications is required.- Ability to thrive in a fast-paced environment, demonstrating adaptability to daily challenges and ambiguity.-Excellent interpersonal and communication skills.

Preferred Qualifications- Bachelor's Degree or equivalent education/experience, advanced degree is preferred; - Experience in Content Moderation/Content Quality/Content Safety/Labeling is advantageous.- Experience in linguistics or language-based roles is desirable.- Experience with SQL, Python, and other database languages preferred.

- Familiarity with AI projects such as AI Chat Bots, Automated Speech Recognition, AI Customer Service, and Translations is a plus.Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

  • Global Head of Quality Operations

    3 weeks ago

    Dublin, Dublin City, Ireland Quality Analytics Full time

    The Head of Quality Operations is the Quality Business Partner for Alexion Operations, Information Technology (IT) and Product Development & Clinical Supply (PDCS). This role leads the strategy and execution for quality assurance and quality control at Alexion's Manufacturing Facilities and Contract Manufacturing Organizations (CMOs) worldwide. Strategies...

  • Global Head Of Quality Operations

    3 weeks ago

    Dublin, Dublin City, Ireland Quality Analytics Full time

    The Head of Quality Operations is the Quality Business Partner for Alexion Operations, Information Technology (IT) and Product Development & Clinical Supply (PDCS).This role leads the strategy and execution for quality assurance and quality control at Alexion's Manufacturing Facilities and Contract Manufacturing Organizations (CMOs) worldwide.Strategies will...

  • Senior Manager, IRT Development Supply Quality

    3 weeks ago

    Dublin, Dublin City, Ireland Quality Analytics Full time

    This is what you will do:The senior manager for IRT Development Supply Quality will provide quality oversight and support to the Product Development - Clinical Supply (PDCS) IRT team in ensuring adherence to quality standards in the setup, operation, and management of Interactive Response Technology (IRT) systems supporting our clinical studies.This role...

  • Auditor, Quality Assurance

    1 month ago

    Dublin, Dublin City, Ireland icon Full time

    Mexico City, Sofia, Dublin, Warsaw, BucharestAt ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation:...

  • Quality Assurance Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Vickerstock Full time

    Quality Assurance Coordinator North Dublin Fulltime/Permanent Monday - Friday Day Shift Salary paying up to €35k DOE Vickerstock are working in partnership with our industry leading FMCG client who are dedicated and well known for providing top quality products to customers. The business has continuously grown over a number of years leading them to...

  • Quality Assurance Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland OASIS Group Full time

    Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients. Skills and attributes Quality Assurance Quality Description Location: Dundalk Hours: 37.5 Hours Business Unit : Pharma...

  • Quality Assurance Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Dedalus Group Full time

    Quality Assurance Engineer page is loaded Quality Assurance Engineer Apply locations IRL - Dublin - Maynooth time type Full time posted on Posted 2 Days Ago job requisition id JR104774 Do you want a job with a purpose?And do you want to make healthcare safer, better and more reliable?Join our Team Internal Job Description Quality Assurance EngineerJoin us...

  • Quality Assurance Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Xcenda, LLC Full time

    Quality Assurance Specialist page is loaded Quality Assurance Specialist Apply locations Cork, Ireland time type Full time posted on Posted 2 Days Ago job requisition id R247699 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being...

  • Quality Assurance Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Xcenda, LLC Full time

    Quality Assurance Specialist page is loaded Quality Assurance Specialist Apply locations Cork, Ireland time type Full time posted on Posted 2 Days Ago job requisition id R247699 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being...

  • Quality Assurance Technician

    3 weeks ago

    Dublin, Dublin City, Ireland AbbVie Full time

    Job DescriptionQuality Assurance Specialist at AbbVieAs a Quality Assurance Specialist at AbbVie, you will be responsible for ensuring the quality and compliance of pharmaceutical products through various inspections and monitoring processes. Here are the main responsibilities:Carries out QA inspection of starting and packaging materials, in-process and...

  • Quality Assurance Tester

    3 weeks ago

    Dublin, Dublin City, Ireland Allen Recruitment Consulting Full time

    Our client is an international software R&D company delivering cutting edge solutions and multiple software products in the MedTech / MedDevice sector. They are currently looking for an experienced Quality Assurance Testerto join them on a permanent basis in a hybrid role in Dublin.You'll team up with fellow QA Engineers, guided by the QA Manager, to enhance...

  • Associate Director Quality Assurance

    3 weeks ago

    Dublin, Dublin City, Ireland AbbVie Full time

    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan...

  • Manager | Audit

    3 weeks ago

    Dublin, Dublin City, Ireland BDO Ireland Full time

    Manager | Audit & Assurance Quality Management and Technical Department: AuditEmployment Type: Full TimeLocation: DublinDescriptionBDO Ireland's Audit & Assurance Quality Management and Technical Group is experiencing growth, and we currently have an exciting opportunity for a non-client facing role; Manager | Quality Management & Technical.In this role, you...

  • quality assurance ir – tester

    1 month ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Quality Assurance Tester (Hybrid Dublin) A Portuguese company is seeking a remote/hybrid worker who is fluent in English (C1 Level) for the position of TV Software Quality Assurance (QA) Tester. The main task will be to ensure the quality and functionality of TV software products, including set-top boxes (STB), smart TVs, mobile platforms, web applications,...

  • quality assurance ir – tester

    3 weeks ago

    Dublin, Dublin City, Ireland iTRecruiter Full time

    QUALITY ASSURANCE – TESTER (HYBRID DUBLIN)Portuguese company hires for remote/hybrid work FLUENT ENGLISH (C1) DescriptionDescription: As a TV Software Quality Assurance (QA) Tester, your main responsibility will be to ensure the quality and functionality of our TV software products. This will primarily involve conducting manual functional testing on TV...

  • Food Safety/Quality Assurance Managers

    3 weeks ago

    Dublin, Dublin City, Ireland Apt Resources Full time

    Apt Resources is currently seeking experienced and dedicated Food Safety/Quality Assurance Managers to join their client's team at a prestigious Royal Family in Abu Dhabi. As a Food Safety/Quality Assurance Manager, you will be responsible for overseeing food preparation, supplies, and inventory levels, monitoring and Inspecting the quality of incoming and...

  • Senior Quality Assurance Manager

    1 month ago

    Dublin, Dublin City, Ireland Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business we harness our unique combination of...

  • Quality Assurance Auditor

    3 weeks ago

    Dublin, Dublin City, Ireland Greencore Full time

    Why Greencore? You may not have heard of us, but we're sure you've tried our products because we supply food for the all the major supermarkets in the UK. Here at Heathrow, we have a team of around 450 colleagues. We produce gluten free products, topped pasta salads, composite salads - pasta, leaf, grains, pasta pots and snacking - duo pots for some of the...

  • Quality Systems Project Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Life Science Recruitment Full time

    Quality Systems Project ManagerRK9095Contract - 12 monthsRemoteWe're currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Dublin. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do.Duties:Develop & manage project plans ,...

  • Quality Assurance Program Manager- Shop, EMEA Serivce

    3 weeks ago

    Dublin, Dublin City, Ireland TikTok Full time

    About the teamAbout us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a...