Production Support Manager

1 week ago


Dublin, Dublin City, Ireland Oracle Full time

Job Description

Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.

From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we're looking for a Production Support Manager to drive success as part of our International Support team. Join us and create the future.

Career Level - M2

Responsibilities

What you will do

You will manage our Millennium Support team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.

  • Ensure all phases of support are properly tracked
  • Prioritize and schedule work resources
  • Meet quality standards, promote client satisfaction, and adhere to SLAs
  • Act as an escalation point
  • Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable
  • Travel up to 20%
  • Participate in on-call rotation as needed
  • Willing to work from the Dublin office 3 days per week

Required Experience

  • A Bachelor's degree in IT, Healthcare or related field or equivalent relevant work experience
  • At least 5 years of software implementation or support work experience
  • At least 3 years Healthcare IT work experience
  • At least 1 year of people or matrix management experience and customer service work experience
  • Fluent English skills
  • Desired language skills: English

What we will offer you

  • A competitive salary with exciting benefits
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Flexible and hybrid working so you can do your best work
  • Employee resource groups that champion our diverse communities
  • Benefits such as life insurance and meal vouchers
  • An inclusive culture that celebrates what makes you unique
  • Visa sponsorship and relocation assistance is not available for this position

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer




  • Dublin, Dublin City, Ireland Amazon Ireland Support Services Limited Full time

    OTS Organization, as a part of Amazon's WW Operations & Robotics team, is responsible for designing, deploying, and supporting IT infrastructure, devices, and services across Amazon's Global Fulfilment Centres, Transportation, and Specialty Customer Solutions. Our customers include Amazon lockers and Amazon's Air Hubs.Ops Tech IT Product Management (OTIP)...


  • Dublin, Dublin City, Ireland Biomedical Engineering Association of Ireland Full time

    Oxygen Care are seeking a Product Support Manager to join their esteemed Operations and Product Support department. In this position, you'll develop the department commercially and operationally, supervise workshop and field operations, oversee maintenance contracts, manage human resources in product support, and provide operational assistance across...


  • Dublin, Dublin City, Ireland Circit Limited Full time

    Circit is a fast-growing B2B SaaS company that is on a mission to make business verifiable in real- time. We are creating a global asset verification platform that allows auditors to deliver higher quality financial audits and spend more time helping businesses to create greater value for all economic stakeholders. Our current customer base includes big-four...


  • Dublin, Dublin City, Ireland Fiserv Full time

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...


  • Dublin, Dublin City, Ireland Fiserv Full time

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    JO Our client is a global leader in the medical diagnostics manufacturing sector. Currently they require an experienced Product Support Engineer for their facility in Swords. Travel to customer sites in Europe.RoleTravel to customer sites in Europe to resolve hardware/software and workflow escalations in a professional and timely mannerLeading, managing and...


  • Dublin, Dublin City, Ireland Cirrus Data Solutions Inc. Full time

    Cirrus Data Solutions Inc. is a market leader in data management for on premise and cloud storage solutions. Adopted by all of the major storage OEM vendors we strive to deliver a flawless outcome for our customers and partners.Job DescriptionReporting to the Vice President of Technology, this role will be supporting the EMEA business team with all aspects...

  • Production Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Elis Ireland Full time

    Who are we?Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis offers...

  • Product Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Mars Capital Full time

    Exciting opportunity for a Product Manager to join a growing team for a 6-month fixed term contract. The role will report into the Senior Manager Data Integrity & Product and will build a strong relationship with Governance & Assurance. Involvement in new developmental activities across new portfolio boardings & initiatives. The Product gatekeeper / SME /...


  • Dublin, Dublin City, Ireland Sports Technology Awards Group Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Product Manager

    2 weeks ago


    Dublin, Dublin City, Ireland Nicoll Curtin Full time

    Product Manager Product Manager role with a leading financial services companyDublin, Ireland12 month contractIn this role, you'll coordinate with System Analysts, Architects, and Engineers to manage the product development process, align development efforts with the overall product strategy, and ensure technical plans are executed efficiently and...

  • Product Manager

    3 weeks ago


    Dublin, Dublin City, Ireland iCIMS Full time

    Job OverviewWe are iCIMS Talent Cloud Product Lab, a team of product people, designers, and software engineers, who created a collaborative environment centered around passion for people and their careers, as well as user experiences. Our culture feeds from innovation and owning the outcomes for our stakeholders. You should share these traits and be...


  • Dublin, Dublin City, Ireland Cpl Full time

    JO Our client is a global leader in the medical diagnostics manufacturing sector. Currently they require an experienced Commercial Product Support Engineer for their facility in Swords. Fully on-site role.RoleLeading, managing and investigating field complaints while resolving them in a timely mannerPresenting data, metrics and escalation progress to...


  • Dublin, Dublin City, Ireland Cpl Full time

    JO Our client is a global leader in the medical diagnostics manufacturing sector. Currently they require an experienced Commercial Product Support Engineer for their facility in Swords. Fully on-site role.RoleLeading, managing and investigating field complaints while resolving them in a timely mannerPresenting data, metrics and escalation progress to...


  • Dublin, Dublin City, Ireland Siemens Healthcare Diagnostics Manufacturing Ltd Full time

    Commercial Product Support Technician Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunities to...

  • Product Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Product Manager

    1 month ago


    Dublin, Dublin City, Ireland Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Product Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Workday, Inc. Full time

    1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Product Manager - Financials page is loaded Product Manager - Financials Apply remote type Flex locations Ireland, Dublin time type Full Time posted on Posted 30+ Days Ago job requisition id JR Your work days are brighter here. At Workday, it all began...

  • Production Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Dublin-Laurens County Development Authority Full time

    Job Description Apply Now > Save Job Job Saved Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually...


  • Dublin, Dublin City, Ireland Mondelez España Galletas Production SLU Full time

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.Your goal will be to ensure that the Coolock maintenance & support activities, are without interruption, in terms of plant engineering performance and facilities infrastructure.You are responsible for the management of the sites...