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Credit Control Specialist FTC
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OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month.Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries.Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.As our clients' single source partner for infor
OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month.Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries.Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.As our clients' single source partner for infor Show more
Skills and attributes- Strong IT Skills
- Strong Attention to Detail
- Strong Communication Skills
- Proficiency in Microsoft Office
- Highly Numerate
- Stakeholder Managment
Key Responsibilities
- Proactive client communications to prompt client payment in accordance with agreed terms.
- Negotiating and monitoring client adherence to any agreed payment plans or other treatment schedule such as dunning letters, final demands and legal collections efforts.
- Sound decision making for issuance of credit notes, write-offs or other financial adjustments.
- Working with internal stakeholders and business functions to aid root cause resolution to simple and complex non-payment queries and disputes.
- Responding to client information requests, preparing statements, client status reports and other relevant information as required.
- Obtaining remittance information to support prompt accurate payment matching within our accounting systems.
- Effective master data management across all systems of record including but not limited to:
o Contact information.
o Classification and segmentation of clients.
o Inbound and outbound correspondence.
o Payment plans, promise of payment, pre-payments.
o Non-Payment and Payment behaviour profile codes.
- A continuous improvement and customer focused mind-set, always striving to deliver an excellent internal and external client experience.
- To be a team player, working and communicating across peers and colleagues to exchange knowledge, experience, and improved ways of working.
- Contribute to key business initiatives and campaigns as required from time to time.
- Adhere to all group standard operating procedures and policies.
- Undertake regular internal compliance and skill-based training programs such as GDPR, Anti-Bribery and Health and Safety.
- Compliance with all applicable internal and external business and regulatory requirements.
- Any other additional duties as deemed necessary to support the business.
Candidate Requirements
- Experience in customer facing roles, preferably in outbound contacting, especially in a credit control or order to cash environment (not essential).
- Always maintaining professional conduct and courteous workplace relations.
- Excellent communication skills (written and verbal) and a professional and cool negotiation manner.
- Sound numeracy skill and an understanding of the transactions of billing, payments, and allocations.
- Ability to work independently, as part of a team, and ability to work collaboratively with cross-functional teams and across all levels.
- Strong time management skills to aid effective prioritisation of day-to-day task and meet key deadlines and service levels.
- Excellent quality of work, to aid success against personal and business key performance objectives.
- Ability to work in a high paced, evolving business and working environment.
- Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn and adapt to new IT systems.
When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers.
Paid Time-Off for Vacation and Sick Days
OASIS Group is an Equal Opportunity Employer
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