Fluent German
1 month ago
I'm looking for a dedicated individual who speaks German fluently and is known for providing exceptional customer service.
We have an exciting opportunity at a leading multinational SaaS company that specializes in helping businesses drive traffic, generate leads, and increase sales.
You'll be part of the Customer Support team in Dublin, Ireland, working remotely from your cozy home office.
Job Responsibilities:
As a Customer Support Specialist, you'll be the main point of contact for product inquiries and technical issues for the company's top German market customers, aiming to deliver personalized and effective support.
What you'll do daily:
- Master the company's software to assist customers and troubleshoot technical problems
- Collaborate with customers via phone, live chat, and email to resolve issues promptly
- Work with the product and engineering teams to address software glitches and optimize user experience
- Offer empathetic solutions tailored to each customer's needs
- Engage with customers to enhance their experience with the platform
- Demonstrate flexibility and resilience in a dynamic environment
To succeed in this role, you must:
- Be fluent in German and English
- Be a good listener open to new ideas
- Enjoy solving problems creatively
- Communicate clearly and effectively
Benefits of joining us:
- Stable job with a competitive salary
- Opportunities for career advancement
- A modern office environment (once things are back to normal)
- Great colleagues and team-building activities
- Free meals and snacks
- Training on tools and systems
- Education reimbursement
- Comprehensive benefits package
- 25 days of paid time off
- On-site gym and wellness programs
- Personal development opportunities
- Healthcare coverage from day one
- Share options
If this sounds like the perfect role for you, feel free to apply below
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