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Infrastructure Operations Specialist
4 months ago
What is the opportunity?
The role in Infrastructure Operations is a dynamic role for one of Ireland's most successful life assurance companies delivering positive change to the company across a variety of areas and initiatives. The role provides an opportunity to use and grow your technical abilities across a wide variety of platforms and maintain relationships with our infrastructure partners enabling and support our services
In this role, you will:The infrastructure operations role supports and coordinates as the SME for Infrastructure Services for New Ireland which underpins application and end user services used by colleagues, customers and outsourced providers
- Oversight of the technical estate supporting New Ireland Applications
- Lead IT related issues and risks efficiently.
- Member of Incident Management on call team providing 24/7/365 support to minimise service interruption to New Ireland Assurance and our Customers
- Monitor and input into key service metrics.
- Driving continual improvements across both New Ireland Assurance and vendor teams to ensure ongoing optimisation of performance of services
- Lead and support Business Continuity Management agenda for New Ireland Assurance
- Supporting the operational and change activities for Infrastructure services for New Ireland Assurance
- Technical knowledge and experience, ability to understand and articulate sophisticated technical issues
- Operational experience in technologies such as but not limited to network (Firewalls, Switches, Load balancing), Storage, VMWare/Citrix, Windows operating systems, Microsoft Office products, Exchange and Telephony
- Demonstrated experience in an IT led service model
- Solid grasp of cloud hosting services such as AWS, Azure, Office 365
- Good communication skills, written and verbal. (non technical and technical)
- Customer Service Focus
- Service Now Experience
- Experience in an 1st or 2nd line support role
- Incident and Organisational Change experience
- Experience in maintaining relationships with 3rd Party suppliers
- Business Continuity Management (Disaster Recovery and Business Continuity Planning)
Our growing and exciting team provides the IT services for New Ireland and the wider Wealth and Insurance Division. We cover the complete lifecycle of software development, from conception and design to application support. We provide a stimulating and gratifying atmosphere where you can have a genuine influence thanks to our wide variety of technology and dedication to constant improvement. We promote a cooperative and flexible workplace where suggestions are encouraged and each person's contributions are recognized. Our teams are made up of experts from numerous technological fields and are varied and multidisciplinary.
#li-hybrid #ij-hybrid
Why work with us?The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career
Key Competencies
- Customer Focused - Self
- Accountable - Self
- One Group, one team - Self
- Manage Risk - Self
- Agile - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.
Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
