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Customer Care Administrator 35k 6 month contract initially
3 months ago
Our client is an innovative and rapidly growing startup based in Dublin 22, as they continue to expand operations, they are seeking a dynamic and detail-oriented Customer Service Administrator to join their team.
This is a 6 month contract initially with great career progression opportunities for the right candidate as they continue to grow.
Salary is €35k.
DUTIES OF THE ROLE:
- Manage incoming customer inquiries
- Resolve customer complaints and concerns effectively, escalating complex issues to the appropriate department when necessary.
- Maintain comprehensive records of customer interactions and transactions using our CRM system.
- Collaborate with other departments to address customer needs and improve the overall customer experience.
- Assist with administrative tasks such as filing, data entry, and report generation as needed.
THE IDEAL CANDIDATE :
- Previous experience in customer service or a similar role, preferably in the FMCG industry.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
- Strong problem-solving abilities, with a focus on finding efficient and effective solutions.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy in maintaining records and processing orders.
For further information on this and other roles Anna or
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