See more Collapse

Client Care Manager

3 months ago

Dublin, Dublin City, Ireland Cpl Full time

Job Title: Client Care Manager (CCM)

Salary: Depending on experience

Start Date: Immediate

Location(s): Midlands

Reporting to: Account Manager

Principal Duties and Responsibilities

are seeking to recruit a Client Care Manager to be based in the Midlands.

The Client Care Manager is essentially the person accountable for regional sales performance and results. The potential candidate will work with the regional team, comprised of a Booking Coordinator and a Nurse Assessor, to ensure that service levels are consistent and maintained to the highest standard and that the client has a single point of contact within the team in a true partnership arrangement.

Duties of the role will include but not limited to:

Business Development


• Generating new business from lead generation, area knowledge, client visits, social media, networking events and word of mouth.


• Conducting daily business development calls in line with agreed KPI's set out with your manager


• Constantly striving to meet weekly KPI's and quarterly targets set out by your manager


• Keeping abreast of market developments by attending all relevant functions and events relating to the homecare industry.

Team Management & Leadership


• Leading and coaching the team


• Conducting monthly 121's with the Booking Coordinator and Nurse Assessor


• Clearly communicating recruitment deficits within your region to the Centralised Recruitment Team Lead


• Managing the Booking Coordinator to ensure they are keeping abreast of client requirements and ensuring fill rate targets are fulfilled and any staff deficits are actioned.


• Ensuring that all systems are being used to full capacity and that all contact with clients are logged adequately in line with Servisource reporting structure

Account Management


• Proactively calling care recipients to monitor client satisfaction


• Managing complaints and incidents (external staff), and liaising with HR when necessary, ensuring all documentation is fully completed.


• In the absence of another regional Client Care Manager you will be required to temporarily assist in managing that region.

Role Requirements


• Minimum of 2 years' experience in a previous customer-facing sales role


• Experienced people manager with experience in managing a team


• Previous homecare or healthcare industry related experience is desirable


• Proven record of achieving and exceeding targets/KPI's set


• The ability to manage time is a large part of this role; It is essential that applicants are proficient in managing their time successfully


• Travelling throughout the relevant CHO area is part of this role; applicants must have access to a car and hold a full clean driver's licence.


• Strong written and oral communication, and proficiency in the English Language

Why Work for Servisource?


• Attractive bonus structure


• Career development opportunities


• Training and professional coaching programmes


• Maternity and Paternity Leave benefits


• Excellent Annual Leave Entitlements with the ability to purchase additional


• Commission and Bonus Schemes


• Flexible Working Arrangements


• Employee Discounts


• Employee Referral Scheme


• Optional Pension Scheme


• Optional Health Insurance Scheme


• Christmas Savings Scheme


• Save with Savvi Credit Union


• Banking at Work


• Cycle to Work Scheme


• TaxSaver Travel Pass


• Further Education Scheme


• Volunteering Time Off Scheme


• Business Expenses & Mileage Allowance Payments


• Zevo Health our Wellness Partner


• Employee Assistance Programme


• Vibrant Sports and Social Club

Our Core Values

Servisource Core Values are an integral part of our organisational culture. The ideal candidate would possess the ability to understand, demonstrate and apply our Core Values.


• Customer focused


• Accountability


• Responsibility


• Empowerment


• Effective communication


• Respect

All applications will be treated with the strictest of confidence.

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above-named role, please send an updated CV to quoting the job reference number JO in the subject bar of your email.

We have other current jobs related to this field that you can find below

  • Client Care Manager

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Job Title: Client Care Manager (CCM) Salary: Depending on experience Start Date: Immediate Location(s): MidlandsReporting to: Account Manager Principal Duties and Responsibilities are seeking to recruit a Client Care Manager to be based in the Midlands. The Client Care Manager is essentially the person accountable for regional sales performance and results....

  • Client Care Manager in Dublin

    3 weeks ago

    Dublin, Dublin City, Ireland OASIS Group Full time

    Komfort Kare provides clients with professional Health Care services. We cater to clients throughout of nationwide across Ireland. Our Health Care team have 20 years of experience in social care and home care.Our Home Care team helps and goes above and beyond to care for vulnerable adults, elderly people and children. They are experienced, dedicated,...

  • Client Care Supervisor

    3 weeks ago

    Dublin, Dublin City, Ireland Pioneer Homecare Full time

    Pioneer HomeCare is an Irish Family Owned and Family run Homecare company. We believe in going the extra mile to make our clients feel safe, independent and comfortable in their own home. It is important for us to find genuinely caring, empathetic and dependable candidates who thoroughly enjoy helping others and making a small difference to people's lives.We...

  • Homecare Client Care Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Comfort Keepers Ireland Full time

    Homecare Client Care Coordinator, Santry , Dublin 17Permanent Contract Comfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees in care...

  • Homecare Client Care Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Comfort Keepers Ireland Full time

    Homecare Client Care Coordinator, Santry , Dublin 176 Months Fixed-Term ContractComfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees...

  • Homecare Client Care Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Comfortkeepers Full time

    Homecare Client Care Coordinator, Santry , Dublin 17Permanent ContractComfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees in care and...

  • Homecare Client Care Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Comfortkeepers Full time

    Homecare Client Care Coordinator, GoreyComfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees in care and office roles we Operate in 22...

  • Homecare Client Care Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Comfort Keepers Ireland Full time

    Homecare Client Care Coordinator, GoreyComfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees in care and office roles we Operate in 22...

  • Homecare Client Care Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Comfort Keepers Homecare Ireland Full time

    Homecare Client Care Coordinator, Santry , Dublin 17Permanent Contract Comfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees in care...

  • Homecare Client Care Coordinator

    3 weeks ago

    Dublin, Dublin City, Ireland Comfort Keepers Homecare Full time

    Homecare Client Care Coordinator, Santry , Dublin 176 Months Fixed-Term ContractComfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees...

  • Deputy Social Care Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Daffodil Care Group Full time

    Daffodil Care Services are currently recruiting for a Deputy Social Care Manager to join their North Dublin based mainstream residential service. Who we are:Daffodil Care Services is one of Irelands leading social care service providers. We provide a range of services to meet the needs of young people and their families, these include; community outreach,...

  • Senior IT Project Manager

    1 week ago

    Dublin, Dublin City, Ireland Client 1 Full time

    Senior IT Project Manager - Hiring ASAP Start date: ASAP Duration: 6 Months Location: 2 Days in Dublin, 3 Days Remote Rate: €664 per daySummary:As a Senior IT Project Manager, you will manage projects to ensure delivery to defined scope, on time, within budget and to customer satisfaction. You are responsible for all phases of the Solution Development...

  • Senior Social Care Worker

    3 weeks ago

    Dublin, Dublin City, Ireland Daffodil Care Group Full time

    Daffodil Care Services are hiring for Fulltime Senior Social Care Workers for our mainstream service in Naul Co. DublinWho we are -Daffodil Care Services is one of Irelands leading social care service providers providing a range of services to meet the needs of young people and their families, these include registered residential and aftercare supports and...

  • Intensive Care Nurse

    3 weeks ago

    Dublin, Dublin City, Ireland GRACE N CARE LLC Full time

    Provide professional nursing skills in assessing, planning, implementing, and evaluating the nursing care for assigned patients and provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.Key Responsibilities and DeliverablesProvide direct care to assigned patients.* Take the nursing...

  • Social Care Manager

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Healthcare Full time

    Social Care Manager - Separated ChildrenCPL Healthcare is delighted to announce our partnership with our client who works with young people to provide high-quality care – protecting and supporting them to build resilience and recover from early life trauma. Through this, they can help their young people reach their full potential and give them a chance at...

  • Homecare Client Services Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Comfort Keepers Homecare Full time

    Are you a Social Care Worker, Nurse, Midwife, Physiotherapist or Occupational therapist looking for your next career move?*Community based role**Driving licence and access to a car essential as this role requirestravel in Leinster*The Company:Every person has an inner spark. It is something age and illness cannot take away. At Comfort Keepers, we go beyond...

  • Homecare Client Services Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Comfort Keepers Homecare Full time

    Homecare Client Services Manager - South Dublin Are you a Social Care Worker, Nurse, Midwife, Physiotherapist or Occupational therapist looking for your next career move? *Community based role* *Driving licence and access to a car essential as this role requirestravel* The Company: Every person has an inner spark. It is something age and illness...

  • Social Care Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    CPL Healthcare is delighted to announce we are now accepting CVs for the role of Social Care Manager with our client in a disability service in Swords, Co. Dublin . Our client provides support to over 500 people across County Meath and North County Dublin. They pride themselves on providing their service users with intellectual disabilities with such support...

  • social care manager

    3 weeks ago

    Dublin, Dublin City, Ireland 3dpersonnels Full time

    Social Care Manager,DUBLIN.This employer is a not-for-profit organisation, with charitable status, that provides social care services on behalf of the State.Job OverviewFor over 40 years, this organisation has been at the forefront of providing high-quality, person-centered services to adults with intellectual disabilities. Our client currently has an...

  • Social Care Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    CPL Healthcareis delighted to announce our partnership with our client who works with young people to provide high-quality care – protecting and supporting them to build resilience and recover from early life trauma. Through this, they can help their young people reach their full potential and give them a chance at a brighter future.We are accepting...