Customer Success Manager, French speaking

2 months ago


Dublin, Dublin City, Ireland Cpl Full time

My client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.

The role:

  • Provide maximum value to customers by building strong relationships
  • Drive proactive engagement between the Customers Service teams and the company's products experts
  • Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer's business needs
  • Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers' levels of engagement and provide feedback regarding service improvements
  • Respond to potential customer projects as they arise within your accounts
  • Support the management of customer projects,
  • Act as an extra escalation point for customers particularly when dealing with high priority incidents

About you

  • Proficient French speaker
  • 3+ years' experience in a Customer Success/ Account Management Role
  • Demonstrated understanding of Customer Success Management and Retention practices.
  • Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.

What the company offers:

· Competitive compensation that rewards achievement

· High-level Health, Dental, and Vision insurance

· Life insurance & Income Protection

· 23 days Annual Leave plus 2 company days

· Generous Maternity & Paternity leave policies

· 6% Pension match

· Employee Assistance Programme

· Fun and inclusive environment with regular events organised by Engagement, and Diversity Committees

Location: Sandyford D18, Hybrid model

If this interests you Apply now or mail your CV to

#LI-VR1



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