Solution Customer Success Manager for SAP Sustainability

3 weeks ago

Dublin, Dublin City, Ireland SAP SE Full time
Solution Customer Success Manager for SAP Sustainability - Ireland, Spain, Portugal or Italy

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

As the Solution Customer Success Manager (S-CSM) for our Growth Unit Sustainability in the region, you proactively and consistently engage with our customers helping them achieve lifetime business value and success in our business solution area. Working together with key and executive stakeholders, the S-CSM uses business and solution expertise to accelerate value attainment and orchestrates the critical customer and SAP activities for ensuring effective delivery of customer outcomes.

  • Focus on building trust via collaboration, aligned goals, and business relationships
  • Validate and confirm customer's business goals and desired outcomes
  • Engage proactively and consistently with customers, understand Partner's involvement with customers
  • Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration
  • Work in close collaboration with Customer Success and Customer Adoption
  • Plan for Success through the creation of Outcome Success Plan, jointly with partner's involvement when applicable
  • Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption
  • Monitor release adoption and position value expansion by further deploying successful value initiatives
  • Renew by demonstrating ongoing value by maximizing their usage at the product level
  • Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations
  • Identify expansion opportunities
  • Facilitate community connection to drive the "what's possible" agenda

What you'll Bring:

  • A self-starter, with energy, drive and the ability to manage multiple priorities.
  • You are highly customer focused, a proactive learner and you enjoy customer success
  • Very good knowledge of SaaS models and Cloud mindset.
  • Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation. Experience in Sustainability solutions is preferred.
  • Multiple years experience managing complex customer engagements.
  • Multiple years Program and Project Management Experience
  • Solid experience acting as a trusted and strategic advisor to customers
  • Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
  • Excellent language skills in English - written and verbal - are a must

About the Team:

Sustainability is at the core of SAP's strategy: Our solutions help create a sustainable world together with our customers towards zero emissions, zero waste and zero inequality. The SAP Cloud for Sustainable Enterprises brings together a comprehensive solution portfolio that enables businesses to holistically manage Sustainability not only inside their organization, but across the entire value chain and in Business Networks.

Additional Location: This position can be based in Ireland, Spain, Portugal or Italy.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Spain #LI-Hybrid.

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