After Sales Technical Representative

3 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

After Sales Technical Representative

Key Responsibilities:


• Support Dealer Network with the provision of technical support through CQS (central

quality system) and follow up Dealer technical reports.


• Attend to Dealer technical queries (telephone/email).


• On-site technical support to network when necessary.


• During Dealer visits check Dealer workshops for Technical Information systems

usage.


• Advise Training Department on Dealer requirements regarding technical competency

improvements.


• Write reports on field visits, vehicle, and Dealer facility.


• Write field technical reports to TME / TMC.


• Liaison with TME/ TMC on all technical matters.


• Investigate and report on and resolve technical issues.


• Support Customer Relations Department with Network CR related issues.


• Implement Campaigns with network training when necessary.


• Follow technical / general training as required.


• Prepare presentation for regional technical meetings held twice yearly.


• Support internal departments with technical queries (Training, Warranty, Parts,

Product etc.)

Skills & Experience:


• A minimum of five years' experience in a similar position either at distributor level or

with a main Dealer franchise.


• Specialist skills in the area of vehicle electronics, modern diesel engine technology

and troubleshooting.


• Excellent customer service skills, responding to requests in an efficient manner.


• Ability to communicate effectively at all levels.


• Excellent organisational skills.


• Ability to prepare easy to read reports and information.


• Effective communication, listening and presentation skills.


• Strong computer skills, particularly in MS Excel, Word, and Power Point.


• Full, clean drivers' licence.

Benefits:


• Company Car.


• Mobile phone and laptop.


• PCP Staff Vehicle Purchase Scheme available.


• Onsite Gym with classes.


• Onsite Canteen facilities.


• Defined contribution Pension Scheme.


• Comprehensive learning and development opportunities and support for further

education.


• 26 days holidays with the option to purchase additional holiday days.


• Employee Assistance Programme.



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