PS Support Engineer, Security Integrations Group

4 weeks ago


Dublin, Dublin City, Ireland Amazon Full time
PS Support Engineer, Security Integrations Group (SIG)

Amazon Global Security Operations (GSO) is looking for a highly motivated, detail-oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group. This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including access control, CCTV, visitor management, and incident management systems. The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends.

Key job responsibilities:

  1. Day-to-day support operations of a fast-paced complex distributed physical security infrastructure
  2. Responding to telephone, ticket, and email requests in a professional, efficient manner
  3. Performing various programming and technical project/administrative related activities on the security systems
  4. Following standard procedures for proper escalation of issues to the appropriate teams
  5. Reviewing and recommending logical and technical design as defined by documented standards
  6. Documenting knowledge in the form of knowledge base Wiki articles
  7. Ability to work shifts that include holidays and weekends
  8. Participating in an on-call rotation

About the team:
Security Integrations Group (SIG), a part of the Global Security Operations Technology (GSOTech) group, is primarily an engineering team for Amazon's physical security systems across the globe. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams in AMER, APAC, and EMEA.

BASIC QUALIFICATIONS
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • 2+ years of customer-facing IT role or physical security systems/infrastructure work experience
  • Experience scripting in PowerShell or other scripting languages
  • Bachelor's or Associate's degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
  • Experience managing projects with shifting priorities
  • Knowledge of networking basics through work experience or education
  • Experience building and maintaining strong working relationships with internal and external partners
  • Experience working with Microsoft SQL Server
PREFERRED QUALIFICATIONS
  • Experience with AWS, networks, and operating systems
  • Experience with physical security systems (such as Lenel, Honeywell, AMAG, Bosch, Milestone) or their associated hardware
  • Ability to program to solve problems and automate repetitive tasks in common scripting languages such as PowerShell, VBScript, and Perl
  • Hold a current ASIS CPP, APP, or PSP certification
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