Salesforce & Systems Administrator

2 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Position Information

Job Title Salesforce & Systems Administrator

Division Operations team

Start Date Immediately

Location(s) Nationwide /Hybrid

Servisource, part of the Cpl Group, is seeking to appoint a Salesforce & System Administrator to join our existing Operations Team.

Salesforce & System Administrator will be required to work in a team environment and be involved in specific projects.

The ideal candidate with 2+ years of administrative experience in handling all aspects of CRM, case management, and platform maintenance. Contributes to Servisource by providing technical support and working on projects that continually improve the service offering. They will support a range of applications including Microsoft, Salesforce, and several systems from other vendors. Full training and support will be provided, and if the candidate is successful in this role over 1-3 years there will be further career opportunities in development, testing, cloud and infrastructure, DevOps, and agile project management.

Duties of the role include but are not limited to the following:

  • Understanding and documenting business and customer requirements, with constant delivery of software iterations
  • Develop alternative technical solutions; isolate problems and communicate technical solutions; provide support estimates.
  • Prepares reports by collecting, analyzing, and summarising information with our own systems.
  • Practice quality service by following organization standards.
  • Creating and maintaining product standards documentation, application notes, training manuals, and knowledge base libraries.
  • Other responsibilities can include software testing, creating instructions, and diagnosing problems.
  • Attending & participating in Sprint Planning/Demo/Retrospective/Daily stand-ups
  • System integrations – planning/developing & supporting integrations.
  • Proficient in 123 Form Builder, creating dashboards and reports for internal personnel.
  • Responds to technical inquiries via phone and email, working across the project team to obtain additional information or support, and managing internal stakeholders' expectations.
  • Help identify opportunities for and drive Continuous Improvement activities.

Essential Role Requirements

  • Bachelor's Degree
  • Ideally 2 + years' experience in a similar role
  • Be fully proficient in IT systems, particularly Salesforce.
  • Strong written and oral communication, and proficiency in the English Language
  • Ability to manage time is a large part of this role; therefore, is essential that applicants are proficient in managing their time successfully.
  • Excellent presenting, meeting facilitation, negotiation, decision-making, and problem-solving skills
  • This role with involve hybrid working so the potential candidate must be based near one of our Servisource offices in Ireland (Dundalk, Dublin, Galway, Cork, Limerick)

Desired Role Requirements

  • A good understanding of Power BI will be an added advantage.
  • Good understanding of Salesforce SOQL, SOSL, and security model experience in handling field creation requests, validation rule implementation, workflow implementation, new record types, and approval flows.
  • Good understanding of Salesforce, Sales Cloud, Service Cloud, AppExchange, and Salesforce Communities.
  • Experience in working through a stream of cases and ensuring turnaround times are met.
  • Good understanding of Salesforce SOQL, SOSL, and security model
  • Experience with Lean / Agile development methodologies
  • ADM 201 Certified Salesforce administrator minimum 500-seat environment

About Us

Servisource, part of the Cpl Group, is a leading provider of high-quality and innovative recruitment, care, and support services, with over 20 years of experience across several sector specialties.

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:

  • Competitive Financial and Benefits package
  • Flexibility and Smart Working Practices
  • Health & Wellbeing initiatives
  • Career Development Progression opportunities
  • Further Learning & Development opportunities
  • Vibrant Sports & Social club

Our Core Values are an integral part of our organizational culture. The ideal candidate will possess the ability to understand, demonstrate, and apply our Core Values:

Customer focused.

Accountability

Responsibility

Empowerment

Effective communication

Respect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and the current economic climate*

All applications will be treated with the strictest of confidence.

If you are interested in applying for this role please send an updated cv to quoting the job order number JO in the subject bar.

  • Salesforce Administrator

    3 weeks ago

    Dublin, Dublin City, Ireland icon Full time

    At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration,...

  • Salesforce Administrator

    1 month ago

    Dublin, Dublin City, Ireland icon Full time

    At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration,...

  • Salesforce CPQ Administrator

    1 month ago

    Dublin, Dublin City, Ireland Arcus Search Full time

    Arcus have collaborated with a Global leader in the retail industry, operating on a large platform, who are currently expanding and are actively looking for a Salesforce CPQ Specialist to join their collaborative and innovative teamAs a Salesforce CPQ Administrator, you will work with some of the best in the industry whilst working on a customised...

  • Salesforce CPQ Administrator

    3 weeks ago

    Dublin, Dublin City, Ireland Arcus Search Full time

    Arcus have collaborated with a Global leader in the retail industry, operating on a large platform, who are currently expanding and are actively looking for a Salesforce CPQ Specialist to join their collaborative and innovative teamAs a Salesforce CPQ Administrator, you will work with some of the best in the industry whilst working on a customised...

  • Salesforce Senior consultant

    3 weeks ago

    Dublin, Dublin City, Ireland RED Global Limited Full time

    RED Global – Salesforce Senior consultant – Permanent - Dublin (Hybrid)On behalf of our Global client, RED is currently looking for a Salesforce Senior consultant to work on nationwide Salesforce implementation programmesThis role will be hybrid in Dublin working on projects across the UK and Ireland Please find details here below:Role: Salesforce Senior...

  • Salesforce Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Adaid Eu Full time

    It takes powerful technology to connect our brands and partners with an audience of nearly 900 million. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world. Want...

  • Salesforce Data Cloud Developer

    3 weeks ago

    Dublin, Dublin City, Ireland Trust In Soda Full time

    Salesforce Data Cloud Developer Contract Duration: 6 months+ Location: Dublin/Remote Start:ASAPJob Description: We are seeking a talented Salesforce Data Cloud Developer with a blend of technical expertise and strategic acumen.The ideal candidate should possess profound knowledge in Salesforce Data Cloud as well as the Salesforce Marketing or Sales/Service...

  • Salesforce Data Cloud Developer

    3 weeks ago

    Dublin, Dublin City, Ireland Trust In Soda Full time

    Salesforce Data Cloud DeveloperContract Duration: 6 months+ Location: Dublin/Remote Start: ASAP Job Description: We are seeking a talented Salesforce Data Cloud Developer with a blend of technical expertise and strategic acumen. The ideal candidate should possess profound knowledge in Salesforce Data Cloud as well as the Salesforce Marketing or...

  • Associate Account Solution Engineer

    1 month ago

    Dublin, Dublin City, Ireland Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry...

  • Salesforce Developer

    3 weeks ago

    Dublin, Dublin City, Ireland Sogeti Full time

    Description Key Responsibilities Stay apprised of all relevant developments in their respective Salesforce Cloud and coordinate updates to said Salesforce Cloud accordingly. Lead development efforts on the platform and manage the overall development process from design to deployment. Build configuration-first solutions to solve critical business...

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will serve as a...

  • Solutions Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    What is a Solution Consultant?Also known as a "Presales Engineer" or "Presales Consultant," the Solution Consultant plays a pivotal role in presenting Salesforce's product offerings and architectures to prospects and clients. They are instrumental in instilling confidence in our technology infrastructure and overcoming technical objections throughout the...

  • Salesforce Developer, IRE

    3 weeks ago

    Dublin, Dublin City, Ireland Unum Full time

    Salesforce Developer, IRE page is loaded Salesforce Developer, IRE Apply locations Carlow time type Full time posted on Posted Yesterday job requisition id Our StoryUnum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT...

  • Account Solution Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    Account Solution EngineerTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category:SalesJob Details:About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies...

  • Salesforce Solution Architect

    3 weeks ago

    Dublin, Dublin City, Ireland Dentsu International Full time

    Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth,...

  • Senior Manager, Unified Communications

    2 weeks ago

    Dublin, Dublin City, Ireland Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEnterprise Technology & InfrastructureJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...

  • Salesforce Software Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Adaid Eu Full time

    It takes powerful technology to connect our brands and partners with an audience of nearly 900 million. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world. Want...

  • Student - Salesforce Administration Working Student (d/f/m)

    3 weeks ago

    Dublin, Dublin City, Ireland Personio Full time

    The Role: How you'll make an impact at Personio Do you want to dive deep into all processes and tools in a fast-growing startup? We are looking for Salesforce Administration Working Students (d/f/m) who will play an important part in developing functionality and improving decisions in the Go to Market team of a leading HR platform used by thousands of...

  • Lead Architect

    3 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    What if you were empowered to solve the most complex business problems that Fortune 500 companies face today? What if you had the best social and mobile cloud technology stack to achieve that goal? What if you could work for a company that believes that top line growth is as important as giving back to the community? What if you could work alongside the best...

  • IT System Administrator

    3 weeks ago

    Dublin, Dublin City, Ireland Oliver James Associates Ltd. Full time

    Job Advertisement - System Administrator Our client, a leading company in the Manufacturing industry, is seeking a talented System Administrator to join their IT department. Role & Responsibilities: Provide 2nd Line Support for IT systems and applications Monitor and maintain system performance Install, configure, and troubleshoot hardware and software ...