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Cloud Consultant, Principal

4 months ago

Dublin, Dublin City, Ireland Infor Inc. Full time

The Infor Cloud team is looking for a Cloud Consultant Principal (EMEA remote) that will assist in many of the day-to-day tasks critical to the team's success. We share a passion for what we do and enjoy working together.

There are opportunities for the right person to participate in product development work. Duties will include documentation of applications and standards, maintenance of ticketing queues, general assistance with projects and troubleshooting activities.

Position Summary:

Business transformation isn't built in a day – it's a journey.

Infor Managed Services is a double-digit growing organization that provides enhanced support to reduce complexity and drive continual improvement for faster and better business processes.

As a Managed Services Finance Consultant, you will develop in-depth industry knowledge and be a subject matter expert in the Infor product suite(s), capitalizing that knowledge and skills to efficiently provide solutions to our customers and improve their business processes.

Managed Services team is looking for a Principal Cloud (Finance) Consultant to assist our European LN and M3 customers in many of the day-to-day tasks, which are critical to the team's success.

We share a passion for what we do and enjoy working together.

Your Responsibilities Include:

· Continuously strive to provide best quality and timely service to our customers by meeting required Service Level Agreements and providing added-value updates to open cases.

· Develop strong functional consulting skills surrounding Infor applications (and related third party) technologies and tools to support client incidents, problems, and service requests.

· Responsible for understanding and analyzing customer requirements and drafting functional descriptions to resolve problems or evolve extensions.

· Work collaboratively with different work groups to provide solutions to address the needs/questions of key users and ultimately drive incidents to resolution within prescribed SLA.

· Work as an integral part of the customer service team by coordinating activities with internal relevant stakeholders - Customer Support, Product Development, Service Operations Manager, Consulting Services, and others.

Knowledge and Skills, you bring to the Organization:

· Excellent English skills (oral and written) and an additional EMEA language (preferably Spanish or Italian)

· Experience and understanding of Finance and overall industry Business Processes.

· Performance and troubleshooting skills (preferably in the IT sector).

· Bachelor's degree in finance or Business Administration areas.

· Experience in supporting LN and M3 ERP related solution.

· Knowledgeable in process analysis, design, and documentation.

· Ability to present complex concepts and technical information to a non-technical audience in a clear and concise manner.

· Strong Analytical, Problem Solving and Troubleshooting skills.

Preferred Qualifications:

· Strong experience with Client Support and/or Incident Handling

· Knowledge and Exposure to ERP -Knowledge of both LN and M3 products Implementation/Support

· Knowledgeable in process analysis, design, and documentation.

· Excellent communication, presentation, organizational, and planning skills.

· Able to work under pressure and meet deadlines assuring quality-of-service delivery.

· Additional EMEA languages are a plus (at least B1/B2).

What will put you ahead: Interpersonal skills (positive attitude, empathy, proactiveness, reliability and adaptability)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read here .

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