Content Moderator- German

1 month ago


Dublin, Dublin City, Ireland Cognizant Full time

Location: Dublin

Working mode: on-site

Working hours: 8:30-5:30

Who we are?

Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top-performing and fastest-growing companies in the world.

About the role:

As a Content Moderator, you will be part of a rapidly growing multilingual team. You will work alongside other internal teams, for a leading online multinational company, to respond to requests and assist in the success of this project.

Requirements:

  • Fluency in English and German (min. C1),
  • General country-specific knowledge for the country you will support,
  • Eligibility to work in Ireland,
  • Excellent verbal and written communication skills,
  • Ability to work effectively in a dynamic and fast-paced environment,
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.

Main Responsibilities:

  • Engage with businesses, predominantly via outbound phone calls, to verify their information and update client platforms as appropriate,
  • Process and raise required requests/transactions and make sound decisions related to customer requirements,
  • Follow all compliance and security measures relating to client data,
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets,
  • Adhere to process norms and structure.

We offer:

  • Performance-based bonus scheme
  • Permanent contract
  • Rewards scheme
  • Private Medical Insurance
  • Competitive maternity benefits of 12 weeks of paid Leave
  • Life assurance
  • Access to learning curriculums aligned to your skillset and preferences


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