L3 Infrastructure Engineer

4 weeks ago


Dublin, Dublin City, Ireland The Recruitment Company Australia Full time

Position Overview: As a key member of the shared services support team, you will be the fourth person joining a dedicated group responsible for supporting infrastructure and cloud services across the entire organization. This role focuses on maintaining and troubleshooting both on-premises and cloud environments (mostly Azure). You will work closely with Managed Service Providers (MSPs) and serve as a vital escalation point for complex issues.

Key Responsibilities:

  • Provide L3 support for infrastructure and cloud environments, focusing on Azure and Azure AD.
  • Troubleshoot and resolve issues related to networking, Active Directory, and cloud applications.
  • Collaborate with internal IT teams and external MSPs to ensure seamless operation of data centers and shared services.
  • Assist with the transition and ongoing support of cloud-based solutions.
  • Act as a support and escalation point for project resources and other team members.
  • Manage and maintain documentation related to infrastructure and cloud services.

Requirements:

  • Proven experience in a similar L3 support role, with a strong background in traditional infrastructure (networking and Active Directory).
  • Experience working with Managed Service Providers.
  • Strong problem-solving skills and the ability to handle complex technical issues.
  • Excellent communication and teamwork skills.
  • Adaptability and the ability to thrive in a dynamic environment.
  • Willingness to work on-site in Kingscourt 3 days a week initially, moving to 2 days

Please click APPLY to be immediately considered

Full Irish working rights are essential.

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