Customer Retention

1 week ago


Dublin, Dublin City, Ireland Expeditors Full time
Customer Retention & Development Manager

Company Description
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

Support and drive both business retention and development through existing Expeditors' customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.

Responsibilities And Duties
  • Build a District Retention Program that includes coverage for all customers producing revenue in our District
  • Oversee strategic growth of LAM and CAM customers through regular business reviews
  • Assist Product Managers in developing Product level retention programs
  • Management of CAM's & LAM's
  • Facilitate monthly branch retention meeting
  • Develop and protect content driven business reviews that protect our core retention pillars:
    • Confirm we are experts
    • Align with Sales Strategy
    • Performance Metrics
    • Value Add; Joint initiatives and quantify savings/cost avoidance
    • Information which tells a story or prompts discussion (no data dumping)
  • Build and protect consistency in our branch and service offerings
  • Direct, drive and ensure that all new clients receive benefits from a formal transition
  • Measure and analyze Customer revenue trends and proactively communicate these trends
  • Drive consistency and usage of CRM through Product Managers and Account Management Team
  • Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
  • Coach and mentor direct reports to develop them professionally and personally
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow our revenue across multiple products and geographies
Qualifications
  • University or equivalent business qualifications
  • Minimum 5 years personnel management experience
  • Proven work experience in business development
  • Knowledge of Expeditors product and services
  • Knowledge of required Expeditors operating systems
  • Proficient in MS Office and CRM software
  • Strong oral, written, communication, and presentation skills
  • Strong analytics skills
  • Proven problem solving skills
  • Fluent in English
Additional Information

Expeditors offers excellent benefits, contact us to find out more about our great company

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
  • Customer Retention

    7 days ago


    Dublin, Dublin City, Ireland Abrivia Full time

    Customer Retention & Success Team Leader - Dublin Location: Dublin (Hybrid) Salary: Competitive + Performance Bonus Job Type: Full-time, Permanent About the Role: We are seeking a Customer Retention & Success Team Leader to drive customer satisfaction, retention, and business growth.This role is focused on managing key client relationships, ensuring...

  • Customer Retention

    4 weeks ago


    Dublin, Dublin City, Ireland Expeditors Full time

    Job Description Support and drive both business retention and development through existing Expeditors' customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations. ...

  • Customer Retention

    1 week ago


    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Retention & Development Manager, DublinClient:ExpeditorsLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:024b4be5f6a0Job Views:6Posted:08.02.2025Expiry Date:25.03.2025Job Description:Support and drive both business retention and development through existing Expeditors'...

  • Customer Retention

    3 weeks ago


    Dublin, Dublin City, Ireland Expeditors International Full time

    Customer Retention & Development ManagerFull-time"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based...

  • Customer Retention

    3 days ago


    Dublin, Dublin City, Ireland Expeditors International Full time

    Customer Retention & Development ManagerFull-time"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based...


  • Dublin, Dublin City, Ireland Abrivia Full time

    At Abrivia, we are seeking a highly skilled Customer Retention Strategist to join our team. As a key member of our Customer Retention & Success Team, you will be responsible for driving customer satisfaction and retention through effective strategies and tactics.About the Role:This is an ideal opportunity for a commercially driven professional who enjoys...


  • Dublin, Dublin City, Ireland Abrivia Full time

    About the RoleWe are seeking a Customer Retention & Success Team Leader to drive customer satisfaction, retention, and business growth.This role is focused on managing key client relationships, ensuring excellent service, and identifying opportunities for renewal and expansion.Manage customer retention and success strategies to ensure high satisfaction and...


  • Dublin, Dublin City, Ireland Up Closets of Charleston Full time

    Up Closets of Charleston is seeking a Director of Customer Retention and Growth to join our Executive team. As a results-driven leader, you will be responsible for designing and executing strategies that drive customer retention, loyalty, and revenue growth. Your expertise will be critical in building a customer-first culture that aligns with our...


  • Dublin, Dublin City, Ireland Abrivia Full time

    Abrivia is currently seeking an experienced Relationship Manager - Customer Retention to join our team.About the Role:We are looking for a highly motivated professional who can drive customer satisfaction, retention, and business growth by managing key client relationships and ensuring excellent service.Key Responsibilities:Manage customer retention and...


  • Dublin, Dublin City, Ireland Yunoenergy Full time

    About UsYuno Energy is an innovative company disrupting the energy sector through data-driven solutions and app-based services. We're growing rapidly and seeking a Sales Manager to lead and optimise customer retention strategies.Job DescriptionYou will be responsible for developing and implementing customer retention strategies to minimise churn and maximise...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    About the Role:We are seeking a talented Customer Retention Strategist to join our team at Klaviyo Inc. As a key member of our GTM post-sales team, you will be responsible for developing and executing strategies to retain and grow our customer base. This involves working closely with our customer success and customer growth teams to identify opportunities...


  • Dublin, Dublin City, Ireland Yunoenergy Full time

    Job OverviewWe're seeking an accomplished Sales Manager to lead our customer retention strategy and drive business growth.


  • Dublin, Dublin City, Ireland PrepayPower Full time

    Job DescriptionThe primary responsibility of this role will be to help customers make informed decisions about their energy usage and identify opportunities for cost reduction.You will work closely with our sales team to develop and implement strategies that drive customer retention and growth.In addition, you will be responsible for managing daily, weekly,...


  • Dublin, Dublin City, Ireland 湯瑩潮 Full time

    Our CultureWe're passionate about building a diverse and creative global community of employees who reflect the millions of people we reach worldwide. Our office-based work environment fosters collaboration and innovation.The RoleWe're seeking a skilled Relationship Manager to lead customer retention efforts in EMEA. This role is part of our Sales...


  • Dublin, Dublin City, Ireland Intercom Full time

    We're seeking a highly skilled and experienced leader to join our Customer Success team as a Manager.About the TeamOur EMEA High-Touch Customer Success team drives growth by ensuring that our customers effectively use our platform.The successful candidate will bring a passion for teaching, developing, and growing others, as well as exceptional...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    About the RoleWe are looking for a highly skilled Customer Retention Expert to join our team at TN Ireland. As a key member of our sales team, you will be responsible for retaining customers and growing spend commitment.You will handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively...


  • Dublin, Dublin City, Ireland Datadog Full time

    We are seeking a Customer Retention Representative to join our team in Dublin, Ireland. In this role, you will be responsible for ensuring that our customers get the most out of our product by identifying and addressing any issues or concerns they may have.You will work closely with internal teams, such as support, product, finance, and legal, to ensure that...


  • Dublin, Dublin City, Ireland Sse Plc Full time

    About the Job: We're seeking a highly skilled Sales Support and Enablement Agent to join our Sales Operations team. In this role, you will play a critical part in driving business success by maximizing sales throughput and minimizing breakage.Key Responsibilities:Process daily CAF work queues and resolve any issues promptly.Oversee new sales from all...


  • Dublin, Dublin City, Ireland Servicenow Full time

    About the RoleAs a Senior Finance Analyst, you will play a critical role in driving financial performance and customer retention in the dynamic world of Enterprise SaaS.You will contribute to budgeting, forecasting, and reporting processes for the Renewals organization, providing accurate renewal forecasts (including key metrics such as RACV and GRR) for AOP...


  • Dublin, Dublin City, Ireland Abrivia Full time

    Abrivia is seeking a results-driven Retention and Growth Specialist to lead our customer retention and success efforts.About the Role:This role involves managing key client relationships, ensuring excellent service, and identifying opportunities for renewal and expansion.Key Responsibilities:Manage customer retention and success strategies to ensure high...