Customer Retention

6 days ago


Dublin, Dublin City, Ireland Expeditors International Full time
Customer Retention & Development Manager
  • Full-time

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Globally unified systems

Support and drive both business retention and development through existing Expeditors' customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.

Responsibilities and Duties

For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the CRDM Playbook. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Customer Retention & Development Manager. This list may be edited to the specific job role.

  • Build a District Retention Program that includes coverage for all customers producing revenue in our District
  • Oversee strategic growth of LAM and CAM customers through regular business reviews
  • Management of CAM's & LAM's
  • Facilitate monthly branch retention meeting
  • Develop and protect content driven business reviews that protect our core retention pillars:
    • Confirm we are experts
    • Align with Sales Strategy
    • Performance Metrics
    • Value Add; Joint initiatives and quantify savings/cost avoidance
    • Information which tells a story or prompts discussion (no data dumping)
  • Build and protect consistency in our branch and service offerings
  • Direct, drive and ensure that all new clients receive benefits from a formal transition
  • Measure and analyze Customer revenue trends and proactively communicate these trends
  • Drive consistency and usage of CRM through Product Managers and Account Management Team
  • Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
  • Coach and mentor direct reports to develop them professionally and personally
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow our revenue across multiple products and geographies

Minimum Requirements

  • University or equivalent business qualifications
  • Minimum 5 years personnel management experience
  • Knowledge of Expeditors product and services
  • Knowledge of required Expeditors operating systems
  • Proficient in MS Office and CRM software
  • Strong oral, written, communication, and presentation skills

Expeditors offers excellent benefits, contact us to find out more about our great company

#J-18808-Ljbffr
  • Customer Retention

    2 weeks ago


    Dublin, Dublin City, Ireland Expeditors Full time

    Job Description Support and drive both business retention and development through existing Expeditors' customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations. ...

  • Customer Retention

    2 weeks ago


    Dublin, Dublin City, Ireland Expeditors Full time

    Customer Retention & Development ManagerCompany DescriptionGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideFortune 500Globally...


  • Dublin, Dublin City, Ireland Shardeum Full time

    We are looking for a skilled Customer Retention Lead to join our team. As a key member of our organization, you will play a critical role in developing and implementing strategies to enhance customer retention and drive growth.The ideal candidate will have 3+ years of experience in Customer Success at a fast-growing software company, with a proven track...


  • Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    At LearnUpon, we are seeking a seasoned VP of Customer Retention to drive customer loyalty and satisfaction. This critical role will oversee the development and execution of strategies that boost customer retention rates, increase revenue growth, and enhance overall customer experience.About the Role:Develop and execute data-driven strategies to improve...


  • Dublin, Dublin City, Ireland Expeditors International Full time

    Job OverviewAt Expeditors International, we are seeking a highly skilled Customer Retention & Development Manager to join our team. As a key member of our organization, you will be responsible for driving business retention and growth through existing customer relationships.Key ResponsibilitiesBuild and Maintain Strong Customer Relationships: Develop and...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    Klaviyo Inc. is seeking a talented Customer Retention Specialist to join our post-sales team. As a key functional member, you will be responsible for driving a successful and timely renewal process for manually-contracted customers.About the Job:Drive cross-functional collaboration between sales, customer success, finance, and legal stakeholders to ensure...


  • Dublin, Dublin City, Ireland Vanta Inc. Full time

    Job DescriptionAs a Customer Success Manager, Enterprise, you will lead all post-sales activities for our enterprise customers, guiding them through onboarding, implementation, product adoption, value-driven renewals, and identifying upsell opportunities.Partner with Account Managers to drive renewal and expansion opportunities within your book of...


  • Dublin, Dublin City, Ireland SAP SE Full time

    Strategic Customer Retention SpecialistThis role is responsible for developing and implementing strategies to retain customers and drive business growth. The ideal candidate will have extensive experience in customer relationship management and a proven track record in driving revenue growth.Responsibilities:Special & Strategic Projects:In addition to...


  • Dublin, Dublin City, Ireland Abrivia Full time

    We are seeking a Retention and Growth Specialist to join our Abrivia team. As a key member of our customer success department, you will play a critical role in driving business growth and customer satisfaction.Job DescriptionThis role involves developing and implementing customer retention strategies, managing key client relationships, and identifying...

  • Retention Lead

    2 weeks ago


    Dublin, Dublin City, Ireland WinLux Europe Full time

    About The RoleWe are looking for a Retention Lead to take ownership of our player engagement and retention strategies within our fast-growing iGaming project. This role requires an expert in lifecycle marketing who can design, implement, and optimize multi-channel retention campaigns to maximize player lifetime value (LTV) and reduce churn. The ideal...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    At Klaviyo Inc., we believe that our customers are the backbone of our business. As a Renewal Portfolio Manager, you will play a crucial role in ensuring that our manually-contracted customers continue to thrive with our platform.This is an exciting opportunity to join our GTM post sales team, where you will be responsible for orchestrating successful and...

  • Retention Ops Manager

    3 weeks ago


    Dublin, Dublin City, Ireland Mint Marketing Talent Full time

    An exciting opportunity has arisen for a Retention Operations Manager (CRM) to join one of Ireland's top utility brands. This role joins an award-winning team during a phase of significant growth. Why this role might be for you: Join a great team and organisation Full benefits list including bonus, pension, 25 days annual leave, fully paid healthcare...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Sales and Retention SpecialistWe're seeking an experienced Sales and Retention Specialist to join our team at Cpl Healthcare.As a key member of our sales and retention department, you will be responsible for building and maintaining relationships with existing and new customers.Your primary focus will be on identifying opportunities for growth and...


  • Dublin, Dublin City, Ireland Servicenow Full time

    Transforming How Organizations WorkWe're ServiceNow, a global leader in the IT service management industry. Our mission is to make the world work better for everyone by providing innovative AI-enhanced technology that seamlessly connects people, systems, and processes.Join Our TeamWe're looking for a skilled professional to join our team as a Renewal and...


  • Dublin, Dublin City, Ireland Kone México Full time

    Job OverviewThe Portfolio Specialist role at KONE México exists in our branch/region or central offices. This role is responsible for taking care of core 1 and core 2 maintenance customers by upselling KONE Maintenance Solutions and leading contract renegotiations to ensure successful outcomes.Key ResponsibilitiesDrive execution of individual sales plans to...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    We empower creators to own their destiny by making first-party data accessible and actionable like never before. As a Customer Retention Strategist, you will play a key role in ensuring that our customers continue to thrive with our platform.This is an exciting opportunity to join our GTM post sales team, where you will be responsible for developing and...


  • Dublin, Dublin City, Ireland Abrivia Full time

    Customer Retention & Success Team Leader - Dublin Location: Dublin (Hybrid) Salary: Competitive + Performance Bonus Job Type: Full-time, Permanent About the Role: We are seeking a Customer Retention & Success Team Leader to drive customer satisfaction, retention, and business growth. This role is focused on managing key client relationships, ensuring...


  • Dublin, Dublin City, Ireland Tata Consultancy Services Full time

    SME - Data Retention and Implementation Role: SME - Data Retention and ImplementationJob Type: PermanentLocation: Dublin, Ireland (Hybrid - 3 days at customer site in Dublin per week).Do you have a proven track record in Data Retention and implementation projects?Are you keen to future proof your career with a global IT player?We have an exciting opportunity...


  • Dublin, Dublin City, Ireland Expeditors International Full time

    About UsExpeditors International is a leading global logistics provider dedicated to delivering exceptional customer service and innovative solutions. We are committed to building long-term relationships with our customers and partners, based on trust, reliability, and mutual benefit.Job SummaryThe Customer Retention & Development Manager will play a...


  • Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    About the Role:The Growth and Retention Specialist will be responsible for shaping and scaling customer success initiatives across Klaviyo's diverse and growing customer base.This individual will utilize Gainsight's Journey Orchestrator to action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth.