Customer Success Executive

3 weeks ago

Dublin, Ireland The Examcraft Group Full time

What You'll DoThe Customer Success Executive will be part of the Customer Success Team within the Examcraft Group.The Examcraft Group is based in Glasnevin, adjacent to Broom bridge Cross-City Luas Line.Currently employing 17 people you will join a small, friendly, collaborative, results-focused team that constantly strives to put the customer first.You will be and will be responsible to carry out the following duties.You will be one of the frontline contact points for the Examcraft Group's customer base, providing excellent service levels to our customers, ensuring they receive pro-active solutions to enquiries they may have, and maximizing supply of our products to them.In addition, pursuing new prospects and selling the Examcraft Group's comprehensive educational resource solutions will be key.The Junior Customer Success Executive will demonstrate a thorough understanding of the Examcraft Group's value proposition and will be responsible for all stages of the sales process.Key RequirementsMinimum 6 months Experience in a customer-focused environment.Third Level or University degree (any discipline)Excellent customer service and the ability to manage all aspects of customer accountsInbound and Outbound telephone experience (desired) with a professional telephone manner.Interest and some knowledge of the Irish Educational SystemStrong executive presence with excellent verbal and written communication skillsExcellent Computer, numerical and project management skills.Proficient Microsoft Word and ExcelExcellent attention to detail/accuracyTeam player with the ability to work effectively with people in a cross-functional environment and to work independently toward your own goalsEnthusiastic with a desire to learn & develop, self-motivated, positive attitude and strong work ethic with an Entrepreneurial spiritFluent in English - essentialEligibility to legally work in IrelandJob Type: Part-timePay: €30,******-€33,****** per yearEducation:Leaving Certificate (preferred)Work Location: In person

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