Manager - Customer Success Guides

It all started in sunny San Diego, California in **** when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.But this is just the beginning of our journey.Join us as we pursue our purpose to make the world work better for everyone.As a Customer Success Guide Manager, you will be part of the Customer Excellence Group, responsible for driving customer success, growth, and adoption within the EMEA region.Operating out of the Regional Success Centre in Dublin, Ireland you will manage a team who serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services.Key Responsibilities:Lead your team to onboard new customers, and improve technical health and adoption for a portfolio of customersHiring, coaching and mentoring team members to help them grow their skills and careersExecute the Success Centre strategy, delivering value for all customers on their journeyDrive new initiatives in the Success Centres as part of the overall Customer Excellence Group strategyUnderstand how digital and AI based technologies are critical to the scaling, impact and cost effectiveness of the businessManage & oversee the operational aspects of the team to deliver high quality engagements, efficiently with maximum reach and productivityDevelop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experienceExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solvingDemonstrated success leading and growing a team of individual contributorsExcellent verbal and written communication skills, including the ability to chair meetings and host webinarsIdeally 2+ years in a leadership role at a high performing consulting/software company or equivalent, focused on technology enabled transformationsBusiness, Technology, Computer Science or AI related degree preferredPassion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structuresStrong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasksProgram management experience, passion for customer success and improving productivity through innovative technology solutionsWe approach our distributed world of work with flexibility and trust.Work Personasare categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.ServiceNow is anEqual Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.We strive to create an accessible and inclusive experience for all candidates.If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.#J-*****-Ljbffr