Junior Customer Success Manager

6 hours ago

Dublin, Ireland Positive Carbon Full time

Positive Carbon is dedicated to creating a sustainable future by helping the hospitality and food service industry eliminate food waste. We provide innovative solutions that not only benefit the environment but also enhance the efficiency and reputation of our partners. Our mission is to make sustainability a key ingredient in the culinary world.

Tasks

We are seeking a passionate and dynamic Junior Customer Success Manager to join our team in a client-facing role, working within our dedicated Customer Success Team to ensure exceptional service and high client retention.

This is an entry-level role with in-depth training and mentorship provided to equip you with the consultative and technical skills needed to succeed in customer success within the B2B tech-for-sustainability and startup space.

What You'll Do (Key Responsibilities):

- Client Communication & Support: Be a contact for site-level inquiries, providing quick and effective support on technical and operational issues related to our food waste management system.

- Meeting Coordination: Schedule and conduct site-level meetings, including one-on-one sessions, and collaborate with the team on client reporting.

- External Reporting: Take the lead on producing and distributing essential client reports, including monthly updates, quarterly reviews, and project progress reports.

- Problem-Solving: Proactively address and solve client challenges using a consultative approach to guide them on the best use of our solution to manage their food waste.

- Project Management: Work with customers on their food waste journey, from onboarding and the initial 6-month action plan to the ongoing maintenance stage.

- Customer Health Monitoring: Monitor key customer health indicators, such as product usage and data quality, taking proactive action to ensure client success.

- Documentation & Administration: Maintain accurate and up-to-date records of customer interactions, health status, and key information within the CRM.

Requirements

What We're Looking For (Qualifications):

Education:

- A Degree in Business Studies, Marketing, or a related field.

Experience (Entry Level):

- Prior experience in a role where you were the primary point of contact for clients (e.g., Customer Success Representative, Account Coordinator, Client Service Associate).

- Experience handling inquiries, providing solutions, and maintaining positive client relationships.

- Experience helping people troubleshoot technical or system issues.

Skills:

- Objection Handling & Problem-Solving: The ability to navigate and resolve client issues with confidence.

- Time Management & Organisation: A highly organised individual who can manage multiple client needs and priorities simultaneously.

- Communication: Excellent verbal and written communication skills.

- Consultative Approach: The ability to guide and advise clients on the best solutions for their specific needs.

Desirable Experience:

- Previous experience working in a contract catering or food service environment.

Benefits

Why Join Us:

- Be part of a mission-driven company making a positive impact on the environment by tackling food waste.

- Good company benefits, Company pension and private health insurance.

- Competitive salary of €27,000 - €30,000.

- Work with a passionate and innovative team dedicated to sustainability.

- Opportunity for growth and development within the Customer Success field.

- Hybrid role based in Dublin, offering flexibility.

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