Junior Customer Success Manager

3 weeks ago

Dublin, Ireland Positive Carbon Full time

Positive Carbon is dedicated to creating a sustainable future by helping the hospitality and food service industry eliminate food waste. We provide innovative solutions that not only benefit the environment but also enhance the efficiency and reputation of our partners. Our mission is to make sustainability a key ingredient in the culinary world.

Tasks

We are seeking a passionate and dynamic Junior Customer Success Manager to join our team in a client-facing role, working within our dedicated Customer Success Team to ensure exceptional service and high client retention.

This is an entry-level role with in-depth training and mentorship provided to equip you with the consultative and technical skills needed to succeed in customer success within the B2B tech-for-sustainability and startup space.

What You'll Do (Key Responsibilities):

- Client Communication & Support: Be a contact for site-level inquiries, providing quick and effective support on technical and operational issues related to our food waste management system.

- Meeting Coordination: Schedule and conduct site-level meetings, including one-on-one sessions, and collaborate with the team on client reporting.

- External Reporting: Take the lead on producing and distributing essential client reports, including monthly updates, quarterly reviews, and project progress reports.

- Problem-Solving: Proactively address and solve client challenges using a consultative approach to guide them on the best use of our solution to manage their food waste.

- Project Management: Work with customers on their food waste journey, from onboarding and the initial 6-month action plan to the ongoing maintenance stage.

- Customer Health Monitoring: Monitor key customer health indicators, such as product usage and data quality, taking proactive action to ensure client success.

- Documentation & Administration: Maintain accurate and up-to-date records of customer interactions, health status, and key information within the CRM.

Requirements

What We're Looking For (Qualifications):

Education:

- A Degree in Business Studies, Marketing, or a related field.

Experience (Entry Level):

- Prior experience in a role where you were the primary point of contact for clients (e.g., Customer Success Representative, Account Coordinator, Client Service Associate).

- Experience handling inquiries, providing solutions, and maintaining positive client relationships.

- Experience helping people troubleshoot technical or system issues.

Skills:

- Objection Handling & Problem-Solving: The ability to navigate and resolve client issues with confidence.

- Time Management & Organisation: A highly organised individual who can manage multiple client needs and priorities simultaneously.

- Communication: Excellent verbal and written communication skills.

- Consultative Approach: The ability to guide and advise clients on the best solutions for their specific needs.

Desirable Experience:

- Previous experience working in a contract catering or food service environment.

Benefits

Why Join Us:

- Be part of a mission-driven company making a positive impact on the environment by tackling food waste.

- Good company benefits, Company pension and private health insurance.

- Competitive salary of €27,000 - €30,000.

- Work with a passionate and innovative team dedicated to sustainability.

- Opportunity for growth and development within the Customer Success field.

- Hybrid role based in Dublin, offering flexibility.

#J-18808-Ljbffr

  • Customer Success Executive

    3 weeks ago

    Dublin, Ireland The Examcraft Group Full time

    What You'll DoThe Customer Success Executive will be part of the Customer Success Team within the Examcraft Group.The Examcraft Group is based in Glasnevin, adjacent to Broom bridge Cross-City Luas Line.Currently employing 17 people you will join a small, friendly, collaborative, results-focused team that constantly strives to put the customer first.You will...

  • Customer Success Manager

    5 days ago

    Dublin, Ireland Accela, Inc. Full time

    Overview At Accela, our Customer Success Managers are essential to building lasting relationships with our customers and ensuring they achieve their strategic goals through our innovative solutions. As a Customer Success Manager (CSM), you will work closely with our customers to develop comprehensive Strategic Accounts Plans that align with their long-term...

  • Customer Success Manager

    4 weeks ago

    Dublin, Ireland Cregg Full time

    Our client is now seeking a motivated and experienced Customer Success Manager to join their team and help the business achieve their goals as they begin to scale the business.Location:Hybrid (Limerick HQ) transitioning to Remote after probation.Remote-first role with twice-monthly office days in Limerick, this role is ideally suited to somebody living in...

  • Customer Success Manager

    21 hours ago

    Dublin, Ireland Cpl Full time

    Customer Success Manager – Fundraising Support & GrowthAbout the RoleThe Customer Success Manager will support and grow a network of fundraising organisations across Ireland. The role focuses on helping charities, schools, clubs, and community groups raise funds and build strong supporter communities using a dedicated fundraising platform.This individual...

  • Customer Success Manager

    4 weeks ago

    Dublin, Ireland Zendesk, Inc. Full time

    ## Job DescriptionThe CCaaS CSM Specialist is a dynamic advisory role responsible for ensuring customers rapidly achieve business outcomes using Zendesk's Contact Center as a Service (CCaaS) capabilities.This is a specialized function within the Customer Success organization, focused on driving adoption, optimization, and measurable value from our CCaaS...

  • Manager, Contracts

    4 weeks ago

    Dublin, Ireland Manager Berater Full time

    The candidate will join the Legal Team as Contracts Manager, working on various transactions including leases, acquisitions, novations, lease returns, redeployments, and sales. Based in Miami or Dublin, the Contracts Manager will benefit from the support and experience of the Legal Team, senior management at Carlyle Aviation Partners, and external industry...

  • Manager, Contracts

    4 weeks ago

    Dublin, Ireland Manager Berater Full time

    The candidate will join the Legal Team as Contracts Manager, working on various transactions including leases, acquisitions, novations, lease returns, redeployments, and sales.Based in Miami or Dublin, the Contracts Manager will benefit from the support and experience of the Legal Team, senior management at Carlyle Aviation Partners, and external industry...

  • Customer Success Account Manager

    3 weeks ago

    Dublin, Ireland Microsoft Corporation Full time

    As a Customer Success Account Manager (CSAM) for Major Growth accounts, you are the primary customer-facing leader responsible for driving the success of some of Microsoft's most dynamic and fastest-growing customers.These accounts span both the Public Sector and Enterprise Commercial segments, requiring a programmatic, scalable approach to customer success...

  • Manager - Customer Success Guides

    4 weeks ago

    Dublin, Ireland Servicenow, Inc. Full time

    It all started in sunny San Diego, California in **** when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...

  • Customer Service

    5 days ago

    Dublin, Ireland Osborne Full time

    Customer Service / Success Manager We’re partnering with a well-established and rapidly growing commercial services company in Dublin West to recruit an experienced Customer Service / Success Manager. This is a key leadership role that bridges the gap between Sales, Finance, and Transport, ensuring customer satisfaction, operational efficiency, and...