Reservations Agent

2 weeks ago

Dublin, Ireland The College Green Hotel Dublin, Autograph Dublin Full time

The College Green Hotel - Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for aReservations Agentto join our team. The minimum pre-requisites for this position is that the candidate has excellent telephone and computer skills, is enthusiastic about the hotel, displays a willingness to learn and a focus on Customer Satisfaction. Prior hotel Reservations experience is preferred. Key tasks of a Reservations Agent: To maintain a high level of guest telephone contact skills - build a strong rapport with new and returning guests. To liase daily with the Reservations team regarding business on the books and the strategy for the day. To carefully handle customer queries and complaints relating to the Reservations Department. To maintain a 5* standard of professional communication with all stakeholders/departments at all times. What we can offer you: Marriott Hotel discounts MHL Hotel discounts Opportunities to work with international Marriott brands MHUB online Training & Development Platform Employee recognition awards Employee meals Birthday gifts Gifts for parents of newborn babies Life insurance Sick Pay Scheme Training & Development Programmes Bike to Work Scheme TaxSaver Scheme Subsidised taxis for late work VHI Employee Assistance Programme Recommend A Friend Scheme Social events Sporting events Discounted gym membership Discounts in MHL Food & Beverage outlets About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, up skilling and professional development Skills: Reservations Reservation Software Processing Of Bookings Organisation Telephone Skills Customer Service Opera Benefits: Hotel Discounts

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