It Helpdesk Technician

At Datalex, our people are our assets who enable the success of our customers.
Our customers represent the world's leading travel retailers and recognise us for our world class products, talent, and partnership commitment.
The Infrastructure Services Team are currently recruiting for an energetic and experienced IT Helpdesk Administrator to join our team here at Datalex Headquarters Dublin.
You will be working as part of a team of three in a fast-paced IT environment reporting to the IT Technical Lead.
You will be responsible for the support and daily assistance to all company employees located across the Datalex office network: Dublin, Manchester, Beijing and remote workers in Amsterdam, USA & Manila.
This is an ideal position to gain invaluable hands-on experience and the opportunity to work with a broad spectrum of teams across all levels creating a pathway for further future career progression.
Core areas of responsibility will include but are not limited to:
Provide hardware, software & OS support to local and remote Windows 10, 11 and MacOS users using a helpdesk ticketing system (JIRA)
Ensure helpdesk requests are serviced within our SLA levels to a consistently high standard
Setup and maintain laptop hardware (asset lifecycle management, user hardware deployments, WSUS, MDT, WDS, InTune)
Provisioning and management of user accounts, mailboxes and security groups in a hybrid AD, Azure AD and Office 365 environment
Manage Web applications: user management and configuration: Atlassian JIRA & Confluence
Support and troubleshoot the following:
Windows 2016 / 2019 / 2022
Active Directory (minimum 1-year experience required)
DNS, DHCP, File & Print, Exchange, Exchange-online.
Users' network issues (LAN, WAN, WLAN, TCP/IP, VPNs, cabling, etc...)
Manage Office 365 services (Exchange Online, OneDrive, SharePoint Online, Teams)
Maintain and support Azure services (Azure AD-Connect, Self-Service Password Reset, MFA, InTune, ATP)
Manage hosted phone system
Support and manage endpoints security (antivirus and encryption)
Produce how-to technical guides for end users and internal team documentation
Experience
Diploma or Degree in a computer-related discipline.
Minimum 3 years hands-on experience working in a fast paced corporate support environment.
Experience supporting Windows systems (Windows 10, Windows 11 & MAC OS): setup, maintenance and troubleshooting of systems.
Proven experience provisioning and managing user accounts, security groups and mailboxes.
Desired Experience
PowerShell experience would be an advantage.
Amazon Web Services (AWS) desirable.
Experience managing with one or more Atlassian tools (JIRA, Confluence, Guard, BitBucket)
Experience with one or more virtualization technologies (VMWare, Hyper-V, Azure)
Cisco network devices or Checkpoint Firewalls
Centos or other Linux OS
What we are looking for in you:
Strong problem-solving ability and attention to detail is essential for this role
Excellent communication and interpersonal skills
A proactive attitude.
The team focuses on continuous improvement and preventative actions
A strong customer focus, customer service is key for this role
A team focused individual who can work on your own initiative in an organised methodical way to ensure the day to day operation is running smoothly for all
The ability to adapt to work priorities as per needs of a busy user and customer reliant operation
Calm, and collected when working under pressure
Ability to work from home or in the office
Open to travel to the UK office when needed
About Datalex
Datalex's purpose is to transform airline retail.
Datalex is a market leader in airline retail technology, offering unique products that enable airlines to drive revenue and profit as digital retailers.
Datalex has a strong track record of delivering digital retail transformation for progressive airline brands worldwide, including Aer Lingus, easyJet, JetBlue Airways, Air China, Edelweiss, Air Transat, and Air Macau.
The Group is headquartered in Dublin, Ireland, and maintains offices across Europe, the USA and China.
In 2024, Datalex was awarded the 'Great Place to Work and 'Best Workplaces in Tech' certifications.
Datalex plc is a publicly listed company, on Euronext Growth, Dublin.
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