Customer Service Coordinator Germany

5 days ago

Athlone, Ireland Teleflex Full time

Teleflex is a global provider of medical technologies focused on improving health and quality of life.
Teleflex offers a diverse portfolio across anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology.
Teleflex brands include Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck.
At Teleflex, we are empowering the future of healthcare.
For more information, please visit teleflex.com.
Position Summary
To manage the day-to-day Customer Service activities including the process of orders.
Call handling.
Query and complaint management.
Liaison with warehouse / monitor delivery performance.
Backorder management.
Sales support.
Liaison with Accounts Receivable.
Price management and control.
Customer master data maintenance.
Recall support.
Ensure customer orders are processed on time and accurately.
Ensure customer calls are handled in a timely and professional manner.
Manage customer and sales team queries, ensuring all queries are responded to in an accurate, timely, and professional manner.
Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
Ensure all returns, credits and debits are processed on time and in line with existing procedures.
Support pricing queries and the invoicing process as needed.
Education / Experience Requirements
Fluency in German and English required
Customer Service experience preferred but not essential – full training is provided.
Relevant 3rd level qualification preferred
High level of accuracy
Strong attention to detail
Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage – full training is provided.
Excellent communication skills
Professional telephone manner
Strong service orientation
Ability to build strong relationships with customers and internal colleagues
Self-starter / 'Can Do' approach
Time management & organisational skills
Goal oriented
Specialized Skills / Other Requirements
Approachable and enthusiastic
Flexible and adaptable
Engaging and relating
Able to work on own initiative and as a team player
Good organizational skills with cultural awareness and sensitivity
Good judgment and problem-solving skills
Teleflex is an equal opportunity employer.
Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.
If you require accommodation and support to apply for a position, please contact us at
******
.
Diversity fosters innovative thinking and entrepreneurship and that's what we are about at Teleflex.
We value our people and their diversity and we aim to create an inclusive workplace.
We are building a culture where all employees can bring their best and unique selves to work.
If that appeals to you, we would love to hear from you.
At Teleflex, we follow a comprehensive hiring process.
We do not accept unsolicited resumes from agency recruiters or 3rd party firms.
We do not make unsolicited job offers.
We do not ask for money or require equipment purchase up-front.
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